Splendid crashing on Windows 11

[BDCTV]

System: Zenbook Duo
Battery or AC: AC
Model: UX581GV
Frequency of occurrence: everytime on reboot
Reset OS: Windows 11
Screenshot or video:
========================
Detailed description：Splendid crashes on startup of Windows. I see in the Event Viewer
Faulting application name: AsusSplendid.exe, version: 2.1.22.0, time stamp: 0x61d65012
Faulting module name: AsusTru2Life.dll, version: 4.0.7.2, time stamp: 0x61baec47
Exception code: 0xc0000005
Fault offset: 0x00000000000026e9
Faulting process id: 0x0x38F4
Faulting application start time: 0x0x1D80ADE5AB5DD99
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_8c13dfd9a3013c06\ASUSOptimization\AsusSplendid.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_8c13dfd9a3013c06\ASUSOptimization\AsusTru2Life.dll
Report Id: 3c0be3bb-43e0-4561-a196-b9902525de9a
Faulting package full name:
Faulting package-relative application ID:
================
Fault bucket 2192799447733368449, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AsusSplendid.exe
P2: 2.1.22.0
P3: 61d65012
P4: AsusTru2Life.dll
P5: 4.0.7.2
P6: 61baec47
P7: c0000005
P8: 00000000000026e9
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a483d4b5-017d-4c1e-8a9f-963f7fafda85.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9804812a-8e85-4152-a43c-b03518df86bc.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20220115_1 EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.11393e9f-79d5-4d51-b882-cd2db7b44a23.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6d726109-b2e0-46c6-9f56-b17c90b599e8.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.12a025e2-f30c-416d-bd8b-85d504760783.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dc8e2823-870d-4c29-8924-967b2d27f968.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4f3d8786-ac1e-49f5-b0c8-e3aaf1d01077.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AsusSplendid.exe_5b593067bb6e8b5b5da49b259f14cfe0ab78337a_14926672_fecaffaf-6310-4949-ae28-47feeb41767d

Analysis symbol:
Rechecking for solution: 0
Report Id: 3c0be3bb-43e0-4561-a196-b9902525de9a
Report Status: 268435456
Hashed bucket: b935bdf8a0e474448e6e637ad1d1f681

[BDCTV]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/202056#Comment_202056

@BDCTV

I will report back to our tech team for confirmation.

Before that, could you please tell me laptop model, BIOS version, and system version you are using.

Thank you.

View post

Sorry for the late response. Below is the information you requested.

System Manufacturer ASUSTeK COMPUTER INC.
System Model ZenBook Pro Duo UX581GV_UX581GV
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. UX581GV.308, 5/18/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product UX581GV
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22538.1000"
User Name LAPTOP-DHGMVNNN\smsid
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.3 GB
Total Virtual Memory 36.6 GB
Available Virtual Memory 24.6 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Falcon_ASUS]

BDCTV

https://zentalk.asus.com/en/discussion/comment/202345#Comment_202345

Sorry for the late response. Below is the information you requested.

System Manufacturer ASUSTeK COMPUTER INC.

System Model ZenBook Pro Duo UX581GV_UX581GV

System Type x64-based PC

System SKU

Processor Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. UX581GV.308, 5/18/2020

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product UX581GV

BaseBoard Version 1.0

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.22538.1000"

User Name LAPTOP-DHGMVNNN\smsid

Time Zone Eastern Standard Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.8 GB

Available Physical Memory 21.3 GB

Total Virtual Memory 36.6 GB

Available Virtual Memory 24.6 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

View post

@BDCTV
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[BDCTV]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/202798#Comment_202798

@BDCTV

I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

View post

Thank you for your help.

[TD47]

FYI: I am getting the same, i.e. very frequent asussplendid.exe crashes with Access Violation error 0XC0000005. Asus diagnostics was run from the MyAsus APP, no problems found.
My version of the system control software is V3.0.21.0, same as others with this buggy version. When are we likely to see a fix please? NOTE: the "splendid" setting is Normal, never changed it.
Laptop is Asus VivoBook, X712EA, firmware X712EA.305, OS is Windows 10 Home, Version21H2, Build 19044.1503.

[TD47]

By the way, the asussplendid.exe itself is version 2,1.220. on my VivoBook X712EA posted above, if that helps.,