Splendid crashing on Windows 11

[BDCTV]

System: Zenbook Duo
Battery or AC: AC
Model: UX581GV
Frequency of occurrence: everytime on reboot
Reset OS: Windows 11
Screenshot or video:
========================
Detailed description：Splendid crashes on startup of Windows. I see in the Event Viewer
Faulting application name: AsusSplendid.exe, version: 2.1.22.0, time stamp: 0x61d65012
Faulting module name: AsusTru2Life.dll, version: 4.0.7.2, time stamp: 0x61baec47
Exception code: 0xc0000005
Fault offset: 0x00000000000026e9
Faulting process id: 0x0x38F4
Faulting application start time: 0x0x1D80ADE5AB5DD99
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_8c13dfd9a3013c06\ASUSOptimization\AsusSplendid.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_8c13dfd9a3013c06\ASUSOptimization\AsusTru2Life.dll
Report Id: 3c0be3bb-43e0-4561-a196-b9902525de9a
Faulting package full name:
Faulting package-relative application ID:
================
Fault bucket 2192799447733368449, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AsusSplendid.exe
P2: 2.1.22.0
P3: 61d65012
P4: AsusTru2Life.dll
P5: 4.0.7.2
P6: 61baec47
P7: c0000005
P8: 00000000000026e9
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a483d4b5-017d-4c1e-8a9f-963f7fafda85.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9804812a-8e85-4152-a43c-b03518df86bc.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20220115_1 EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.11393e9f-79d5-4d51-b882-cd2db7b44a23.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6d726109-b2e0-46c6-9f56-b17c90b599e8.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.12a025e2-f30c-416d-bd8b-85d504760783.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.dc8e2823-870d-4c29-8924-967b2d27f968.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4f3d8786-ac1e-49f5-b0c8-e3aaf1d01077.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AsusSplendid.exe_5b593067bb6e8b5b5da49b259f14cfe0ab78337a_14926672_fecaffaf-6310-4949-ae28-47feeb41767d

Analysis symbol:
Rechecking for solution: 0
Report Id: 3c0be3bb-43e0-4561-a196-b9902525de9a
Report Status: 268435456
Hashed bucket: b935bdf8a0e474448e6e637ad1d1f681

[BDCTV]

Blake_ASUS

Hi there,

The latest version is V3.0.22.0.

https://www.asus.com/Laptops/For-Home/Zenbook/Zenbook-Pro-Duo-UX581/HelpDesk_Download/?model2Name=Ze...

Thank you.

View post

Thanks. That is what I did reinstalled V3.0.22.0 but starting MyASUS will upgrade it to 3.1.0.0. So, if the latest version is V3.0.22 then why MyASUS is seeing V3.1.x at the ASUS website and upgrading itself?

[BDCTV]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/202018#Comment_202018

remove splendid from startup items under task manager .

also delete all possible tasks registered under tasks schedulers

View post

There is no such thing as "Splendid" in the Startup and "Task Scheduler." It is part of ASUS System Control Interface which is under Devices.

[Blake_ASUS]

BDCTV

https://zentalk.asus.com/en/discussion/comment/202040#Comment_202040

Thanks. That is what I did reinstalled V3.0.22.0 but starting MyASUS will upgrade it to 3.1.0.0. So, if the latest version is V3.0.22 then why MyASUS is seeing V3.1.x at the ASUS website and upgrading itself?

View post

Hi there,
Can you stay on V3.0.22.0 and see if the issue happen?
Thank you.

[BDCTV]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/202047#Comment_202047

Hi there,

Can you stay on V3.0.22.0 and see if the issue happen?

Thank you.

View post

Issue does not happen with V3.0.22.0. However, MyASUS updates it to V3.1.0.0. if I try to use MyASUS. As soon as MyASUS starts, it updates it to V 3.1.0.0., there is no option to choose to upgrade Yes, or No. All I can do is not use MyASUS application till ASUS fixes V3.1.0.0. crash problem.

[Falcon_ASUS]

BDCTV

https://zentalk.asus.com/en/discussion/comment/202052#Comment_202052

Issue does not happen with V3.0.22.0. However, MyASUS updates it to V3.1.0.0. if I try to use MyASUS. As soon as MyASUS starts, it updates it to V 3.1.0.0., there is no option to choose to upgrade Yes, or No. All I can do is not use MyASUS application till ASUS fixes V3.1.0.0. crash problem.

View post

@BDCTV
I will report back to our tech team for confirmation.
Before that, could you please tell me laptop model, BIOS version, and system version you are using.
Thank you.