Cooling fan wont turn on anymore

[mksnhpc]

Hello everyone,

I have a Asus Zenbook 13 UX325EA running on Windows 11 64-bit. The fan was working as intended a couple of days ago but now has suddenly stopped working at all and as a result the laptop is overheating. There's no fan control options in the BIOS either and i've checked all other windows settings but to no avail. So, if anyone can help me solve my issue, i'd be very grateful!

TIA 🙂

[Falcon_ASUS]

@mksnhpc
Please refer to the following FAQ to diagnose whether the fan is abnormal through the MyASUS.
https://www.asus.com/support/FAQ/1015064/ 
Sorry for any inconvenience it may be caused.

[mksnhpc]

Hello! Thanks for the quick reply! i dont have any option to diagnose fan in the myAsus app. I amattaching the screenshots of the same below

[Falcon_ASUS]

@mksnhpc 
If MyASUS does not have this option, it means that your laptop does not support this feature for detection. If the fan is not working properly, it is recommended to send it in for repair.

The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[ZenBot]

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