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vertical sometimes colorfulll lines on screen

amir36
Star I

HI

I have Asus ux535Li laptop

I encountered

vertical sometimes colorfulll lines on screen it sometime disapear

after some time or change where the lines apear when I move the mouse cursor

what do you think the problems are

thankyou Amir

 

6 REPLIES 6

Falcon_ASUS
Moderator
Moderator

@amir36
According to what you described, this is likely caused by poor contact of the screen cable.
Please contact ASUS repair center in the country of your residence: 
https://www.asus.com/support/Service-Center-All-Countries/ 
Sorry for any inconvenience it may be caused. 

amir36
Star I
I'm not sure this is the problem
I see the lines mostly after the screen is turned on
and then slowly the lines disappear
especially when I move the cursor over the lines
it also causing the screen to be very bright before it return to normal
that's why I not sure it's the cable since I'm not moving my laptop
when it happens
hope you have other Ideas what the problem could be

@amir36 
Maybe you can enter the BIOS to confirm if the problem still exists, or try to reinstall the graphics card driver.
Sorry for any inconvenience it may be caused.
[Notebook/Desktop/AIO] How to enter the BIOS configuration 
[Notebook/AIO] Troubleshooting - Main (Internal) Display problem 

amir36
Star I

The problem continues  also in the BIOS

I updated the graphics card driver and the problem still exist

the only thing  that I noticed after updating the graphics card driver

Is that the time it took to return to normal slightly decreased