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Zenbook 14 oled UX3405M physical camera privacy shutter not aligned/slanted.

LIMARGD
Star I

Hi, i got my Asus Zenbook 14 a month ago, and is has been great, however, a week ago I noticed that the physical privacy shutter is no longer aligned properly, and there is seemingly no fix for this i could find online? I haven't seen anyone else with this issue so I don't know if this is just an isolated case. Even though this doesn't affect my usage of the laptop at all, it really does annoy me as I have barely even used this laptop. Would very much appreciate help.

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image1.jpeg

(The shutter is not perfectly vertical like it is supposed to be)

 

1 ACCEPTED SOLUTION

Accepted Solutions

Falcon_ASUS
Moderator
Moderator

@LIMARGD 
Regarding the issue you mentioned, I suggest taking your laptop to a repair center to have the specific components reassembled and adjusted.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

View solution in original post

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@LIMARGD 
Regarding the issue you mentioned, I suggest taking your laptop to a repair center to have the specific components reassembled and adjusted.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.