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USB c issue

Mariyana
Star I

Hello there, I have purchased a new monitor that I have to connect via USB on my laptop, unfortunately It only turn on but no picture please help me here is the SN of mu laptop 

 

R6n0C**********

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Mariyana 
Based on the serial number you provided, the model of your laptop is X1502ZA, and this model does not support display through USB Type-C.
Sorry for any inconvenience it may be caused.