cancel
Showing results for 
Search instead for 
Did you mean: 

Sleep + Mouse

D_IMAN
Rising Star II
I'm using sleep mode, and when using sleep mode, that the mouse intermittently turns on and turns off after a while.
What could be the problem?
Same way,
in the device manager, I disabled the ability to wake the laptop from sleep mode using the mouse, but it did not help, anyway, when you click on the mouse, the laptop wakes up!
The mouse is connected to USB 3.0.
What could be the problem?
My laptop model (X7400PC)
Vivobook Pro 14X OLED (N7400, 11th Gen Intel)|Laptops For Home|ASUS GlobalMy mouse - a4tech bloody v7
(I don't use mouse software. No need. On another laptop with this mouse, there is no such problem that I wrote about!
There is also no software installed.)

All drivers / software / BIOS / etc. - up to date!

11 REPLIES 11

Falcon_ASUS
Moderator
Moderator
D_IMAN

https://zentalk.asus.com/en/discussion/comment/241515#Comment_241515

It did not help...


View post
@D_IMAN
If you have tried to restore the system and the problem persists,  I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

D_IMAN
Rising Star II
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/242144#Comment_242144

@D_IMAN

If you have tried to restore the system and the problem persists,  I would suggest you bring back your laptop to our service center.

The following is the contact information: 

http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information: 

http://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused. 


View post
The service center said there was a problem with the drivers, referring to the fact that the developers should fix the drivers.