keyboard touchpad and touchacreen not working

[Joester80]

Hi I have a vivibook tp412FA it seems when I reinstall windows everything works and once all the drivers get installed the touchpad and keyboard stop working an external keyboard works I was told this could be a hardware issue but if I reinstall windows and keep it off the internet windows updates doesn't run and it works then when I put it online it updates and stops working I. Running bios 308 latest one on Asus website for my model 

[Falcon_ASUS]

@Joester80 
May I know the system version you are using and whether it is the one provided by us?
Based on your description, the issue could be due to a system malfunction or a conflict between the driver version and the system. 
If the problem persists, I would recommend taking your laptop to a repair center for further investigation.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

[Joester80]

Hi, I just used the Microsoft creator to download windows 10 to get a fresh install.

Is there a different version I should use ?

[Falcon_ASUS]

@Joester80 
If your system was downloaded from Microsoft, then I believe the system should not have any issues. 
However, based on your description, it seems that the problem occurred after a system update. Therefore, it is possible that the issue is caused by a specific software or driver update during this process. 

Could you please provide the current BIOS version, system version (operating system build number), and a screenshot of the update list for your laptop?
This will help us further investigate the issue.
Thank you.

[Joester80]

Hi, 

I am running Windows 10 Home Version 10.0.19045 Build 19045.  I reverted to bios 306.  I was running version 308

after several minutes of the laptop being online the following show as installed which then the keyboard, and mouse stop responding.  Using an external keyboard and mouse work