02-25-2023 12:49 AM
For quite some time now, I couldn't figure out for the life of me why it seemed to pick up audio initially at every test for 2-3 seconds then abruptly halting to a stop.
Turns out that I had AI Noise-Cancelling Microphone enabled (Single presenter conference call) in MyASUS which created the issue. Selecting the off option solved it. That was it.
It isn't meant to do that as far as I understand, so please fix it asap ASUS.
02-28-2023 06:17 PM - edited 02-28-2023 06:20 PM
Please kindly provide the information below so that we can better assist you.
1. What is the full model name of the laptop you are using?
2. What are the BIOS version, operating system build version, and MyASUS version you are currently using?
[Notebook] How to check the model name and BIOS version
Which version of Windows operating system am I running?
3. What is the model of the headset/mic you are using? (or built-in)
4. Please upload the following path files to the cloud storage, and then provide the link to me through the message.
C:\ProgramData\ASUS\ASUS System Control Interface\log
I have sent you a message, please check.
Sorry for any inconvenience it may be caused.
03-02-2023 02:55 AM
1. Vivobook Pro 14X OLED
2. BIOS : X7400PC.207
OS Build : Version 22H2 (22621.1265)
MyASUS Version : 220.127.116.11
3. Built-in mic
4. a) https://gofile.io/d/IwV2lC
03-02-2023 04:49 PM - edited 03-02-2023 05:17 PM
I noticed that the BIOS you are using is not up to date.
If you update the BIOS to the latest version (V303), does the situation improve?
In order to avoid misunderstanding, may I ask if the problem you encountered is that after AI Noise-Cancelling Microphone is turned on, the microphone will disconnect every 2~3 seconds, or is it the first 2~3 seconds?
03-08-2023 08:59 AM
I have updated my BIOS to V303 but the problem still persists.
The microphone disconnects after less than first 2 seconds and does NOT function afterwards unless I stop recording and restart it.