06-26-2020 12:05 PM - last edited on 01-16-2024 12:31 AM by ZenBot
Quarterbut I need a response to fix it, if you need any more information please let me know and i can colllect it.
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No
Last edited by Quarter on 2019/12/9 09:37
As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success.
This is a brand new laptop that I removed from the box yesterday.
I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Grey lines and green flicker on webcam when using AC power
11-11-2020 08:11 AM
11-11-2020 05:57 PM
luc.veilletteHello Luc,Hi @Blake_ASUS
I have the same problem with my VIVOBOOK S15 S532F
Firmware Version: X532FA.302
Release Date 20191218
Serial #K6N0CX08C238254
Microsoft Windows 10 Pro 64 bits 10.0.19042
https://us.v-cdn.net/6031231/uploads/Q3JP8B5SOH0O/win-20201110-17-21-00-pro.mp4
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11-12-2020 11:22 AM
Blake_ASUSThank you. That fix the problem.https://zentalk.asus.com/en/discussion/comment/132213#Comment_132213
Hello Luc,
new BIOS send in PM.
Please kindly check.
Thank you.
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