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Green Screen on webcam when laptop is conected to AC

jtardaguila
Star I
System: W10
Battery or AC: AC
Model: VivoBook S15 S532F
Frequency of occurrence: Random with the AC conceted
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Detailed description:

I am sufferenf from this issue that is the exactly the same as the one found on this tread
Quarter
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37


As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success.

This is a brand new laptop that I removed from the box yesterday.




I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Grey lines and green flicker on webcam when using AC power
but I need a response to fix it, if you need any more information please let me know and i can colllect it.
Regards
Jorge
22 REPLIES 22

Blake_ASUS
Community Legend II
Hello Jorge,
Please kindly provide your SN in the PM I send you.
Thank you.

Nykie
Star I
I'm having the same issue grey lines and green flicker on webcam with new purchased Asus vivobook laptop. Please help!

Blake_ASUS
Community Legend II
Hello @Nykie,
Please specify your model name.
Thank you.

andrey_ac
Star I
Hello, @Blake_ASUS .

I'm facing the exact same problem with my VivoBook 15, X512FJ. I cannot provide you with videos nor futher evidencie.

There's a way to solve this problem?