External webcam flickers on Zoom/Teams but not on Win10 camera/video

[moez_bawania]

System: Win10, Vivobook S15 X532FA
Battery or AC: AC
Frequency of occurrence: Multiple times a day
Reset OS: Not sure what this means.
Screenshot or video: available upon request (it says I can't post links)
========================
Detailed description：
I use an external webcam connected via USB. It flickers quite a bit on Zoom or Teams when power is plugged in, but doesn't flicker on the Win10 camera/video viewer. Also, flickers a bit when on battery but not a lot.
Tested the same external webcam on two other devices and it doesn't flicker at all on those so it seems it is something to do with the Vivobook.

[RAJU_MSC_MATHEM]

moez.bawania

1. System: Win10, Vivobook S15 X532FA
2. Battery or AC: AC
3. Frequency of occurrence: Multiple times a day
4. Reset OS: Not sure what this means.
5. Screenshot or video: available upon request (it says I can't post links)

========================

Detailed description：

I use an external webcam connected via USB. It flickers quite a bit on Zoom or Teams when power is plugged in, but doesn't flicker on the Win10 camera/video viewer. Also, flickers a bit when on battery but not a lot.

Tested the same external webcam on two other devices and it doesn't flicker at all on those so it seems it is something to do with the Vivobook.

External webcam flickers on Zoom/Teams but not on Win10 camera/video

go to below site
Webcam FPS Checker | Webcam Test (webcamtests.com)
and then wait for two minutes, if the site asks permission means then give permission, then click on check webcam fps.

[moez_bawania]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/45734/external-webcam-flickers-on-zoom-teams-but-not-on-win10...

go to below site

Webcam FPS Checker | Webcam Test (webcamtests.com)

and then wait for two minutes, if the site asks permission means then give permission, then click on check webcam fps.

View post

Thanks Raju. I did go there and checked it but what's the purpose of the site?
Here is the information it provided:
FPS Values
- Average: 29
- Max: 31
- Min: 19
Frames Details
- Decoded Frames: 1891
- Dropped Frames: 395
- Painted Frames: 1496
- Decoded Frame Count: 1891
- Dropped Frame Count: 395
- Total Video Frames: 1891
- Dropped Video Frames: 395
- Corrupted Video Frames: 0

[moez_bawania]

moez.bawania

https://zentalk.asus.com/en/discussion/comment/156842#Comment_156842

Thanks Raju. I did go there and checked it but what's the purpose of the site?

Here is the information it provided:

• FPS Values
• - Average: 29
• - Max: 31
• - Min: 19
• Frames Details
• - Decoded Frames: 1891
• - Dropped Frames: 395
• - Painted Frames: 1496
• - Decoded Frame Count: 1891
• - Dropped Frame Count: 395
• - Total Video Frames: 1891
• - Dropped Video Frames: 395
• - Corrupted Video Frames: 0

View post

And here are the values after leaving it on for 5 minutes:
FPS Values
- Average: 13
- Max: 30
- Min: 10
Frames Details
- Decoded Frames: 13072
- Dropped Frames: 8378
- Painted Frames: 4694
- Decoded Frame Count: 13072
- Dropped Frame Count: 8378
- Total Video Frames: 13072
- Dropped Video Frames: 8378
- Corrupted Video Frames: 0

[RAJU_MSC_MATHEM]

moez.bawania

https://zentalk.asus.com/en/discussion/comment/156872#Comment_156872

And here are the values after leaving it on for 5 minutes:

• FPS Values
• - Average: 13
• - Max: 30
• - Min: 10
• Frames Details
• - Decoded Frames: 13072
• - Dropped Frames: 8378
• - Painted Frames: 4694
• - Decoded Frame Count: 13072
• - Dropped Frame Count: 8378
• - Total Video Frames: 13072
• - Dropped Video Frames: 8378
• - Corrupted Video Frames: 0

View post

the purpose is to , the camera is detecting correctly, also, the video image can be played smoothly or not.
you should contact the web camera manufacturer support team to get updated firmware and get supported latest driver