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Touchpad Flickering in Zenbook 14 (UX3402ZA)

AnonCap
Star I

I bought the laptop just like five months ago. I am having the touchpad flickering issue since last 2 months. I have tried different methods like driver uninstalling and re-installing , updating driver from Asus website and more .  The cursor itself acting abnormal under the normal condition , not even in charging state. In the middle of the task , I have to restart my device after every 5-10 min. Even sometimes it doesn't work and just have to leave it for sometimes. 

I am not even getting proper response (calls and mail) from the Nagmani Nepal. Just fed with their service and can't find any local repair that they can replace the genuine touchpad. 

Never returning back to Asus once I sold this piece of **bleep**.

 

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@AnonCap 
If you have reinstalled the driver but the issue persists, we recommend taking your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center/nepal/

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 
NEPAL

1660-01-12787 (1-ASUS)
Sun-Fri 10:00-17:00

Sorry for any inconvenience it may be caused.

Sir, the main problem is that the service centre is not responding my calls and mails, I have been doing. Since I stay far from the service center,it is getting trouble for me.

@AnonCap 
I have sent you a message, please check.
Thank you.