09-04-2022 04:49 AM
09-04-2022 11:53 PM
moby@moby
- System: win 11
- Battery or AC: Both
- Model: VivoBook 16X OLED
- Frequency of occurrence: All the time upon shutdown
- Reset OS: yes
- Screenshot or video:
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Detailed description:upon trying to shut the laptop down I always get this message “Asus Dial Agent preventing Shutdown”
I tried factory reset which reinstalled the Win 11 OS, but it did not help.
kindly suggest solutions. Thanks!
As us Vivobook 16 X OLED Dial Agent preventing shutdown
09-05-2022 01:41 PM
09-05-2022 08:32 PM
jlemister@jlemisterMon, Sept 5, 2022
I'm experiencing the same “Asus Dial Agent preventing Shutdown” snafu also. This happens on every shutdown.
Per you request Falcon, below are the Laptop and firmware Specs:
Asus ProArt Studio model h7600hm.
-Windows 11 Pro 64 bit10.022000, Version 21H2
-Bios HM7600HM.306
Screenshot of shutdown message/error:
FYI, this shutdown error will occur even if the DialPad hasn't been used or opened with other apps...Lightroom or Photoshop, etc. It seems it loads in the background upon booting and stays open until shutdown.
After roughly 5 or 6 seconds the system will close AsusDialAgent and the laptop will shutdown, fortunately. On other occasions, instead of AsusDialAgent, it's AsusDialPad that prevent shutdown.
Any ideas? Or is this DialPad coding problem?
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09-06-2022 09:47 AM