As us Vivobook 16 X OLED Dial Agent preventing shutdown

[moby]

System: win 11
Battery or AC: Both
Model: VivoBook 16X OLED
Frequency of occurrence: All the time upon shutdown
Reset OS: yes
Screenshot or video:
========================
Detailed description：upon trying to shut the laptop down I always get this message “Asus Dial Agent preventing Shutdown”
I tried factory reset which reinstalled the Win 11 OS, but it did not help.
kindly suggest solutions. Thanks!

[Falcon_ASUS]

moby

1. System: win 11
2. Battery or AC: Both
3. Model: VivoBook 16X OLED
4. Frequency of occurrence: All the time upon shutdown
5. Reset OS: yes
6. Screenshot or video:

========================

Detailed description：upon trying to shut the laptop down I always get this message “Asus Dial Agent preventing Shutdown”

I tried factory reset which reinstalled the Win 11 OS, but it did not help.

kindly suggest solutions. Thanks!

As us Vivobook 16 X OLED Dial Agent preventing shutdown

@moby
Could you please provide a screenshot of the error for me to confirm?
And what is the BIOS and system version you are currently using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running?Sorry for any inconvenience it may be caused. 

[jlemister]

Mon, Sept 5, 2022
I'm experiencing the same  “Asus Dial Agent preventing Shutdown” snafu also. This happens on every shutdown.
Per you request Falcon, below are the Laptop and firmware Specs:
Asus ProArt Studio model h7600hm.
-Windows 11 Pro 64 bit10.022000, Version 21H2
-Bios HM7600HM.306
Screenshot of shutdown message/error:

FYI, this shutdown error will occur even if the DialPad hasn't been used or opened with other apps...Lightroom or Photoshop, etc. It seems it loads in the background upon booting and stays open until shutdown.
After roughly 5 or 6 seconds the system will close AsusDialAgent and the laptop will shutdown, fortunately. On other occasions, instead of AsusDialAgent, it's AsusDialPad that prevent shutdown.
Any ideas? Or is this DialPad coding problem?

[Falcon_ASUS]

jlemister

Mon, Sept 5, 2022

I'm experiencing the same  “Asus Dial Agent preventing Shutdown” snafu also. This happens on every shutdown.

Per you request Falcon, below are the Laptop and firmware Specs:

Asus ProArt Studio model h7600hm.

-Windows 11 Pro 64 bit10.022000, Version 21H2

-Bios HM7600HM.306

Screenshot of shutdown message/error:

FYI, this shutdown error will occur even if the DialPad hasn't been used or opened with other apps...Lightroom or Photoshop, etc. It seems it loads in the background upon booting and stays open until shutdown.

After roughly 5 or 6 seconds the system will close AsusDialAgent and the laptop will shutdown, fortunately. On other occasions, instead of AsusDialAgent, it's AsusDialPad that prevent shutdown.

Any ideas? Or is this DialPad coding problem?

View post

@jlemister
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[moby]

Asus Vivobook 16X OLED
Windows 11 Version 21H2 (OS BUILD 22000.856)
BIOS M7600QC.308
Screen shot is the same as jlemister has shown above!
Thanks.