System: win 11
Battery or AC: Both
Model: VivoBook 16X OLED
Frequency of occurrence: All the time upon shutdown
Reset OS: yes
Screenshot or video:
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Detailed description:upon trying to shut the laptop down I always get this message “Asus Dial Agent preventing Shutdown”
I tried factory reset which reinstalled the Win 11 OS, but it did not help.
kindly suggest solutions. Thanks!