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Asus sold defective motherboard phone

venkateshkoli54
Star III

“My ROG Phone 5s motherboard died twice in 2 years with the same issue. This is clearly a manufacturing defect. Why is ASUS asking me to pay for a known issue? Please resolve. @ASUSIndia #ROG5SDefect”

“Repeated motherboard failure in warranty or just outside”

 

“Same issue occurred twice”

 

“No physical damage, issue due to design fault”

The ROG 5 series is known for motherboard failures, especially due to poor soldering or heating issues. Many users have reported the same.

 

 

 

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@venkateshkoli54 
Regarding your case, the service team has indicated that your product is out of warranty (warranty expired on 2023-12-17) and has offered you a repair discount. I will forward your feedback to the local service team for further review. Sorry for any inconvenience it may be caused. 

asus cheated me by selling me a faulty phone