Tuf F15 2022 USB 3.2 Gen2/DisplayPort combo port is not working.

[Anna-Kin]

System: TUF F 15 2022- FX507ZM
Battery or AC: Both
Model: TUF F 15 2022- FX507ZM
Frequency of occurrence: Always
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
Bought the laptop 2 weeks back,
and today after turning to ON the USB - C port stopped working.
It shows fine in Device manager,
Updated the driver from Device Manager.
The Thunderbolt 4 USB C port works fine.
The USB 3.2 Gen2/DisplayPort combo port is not working.
Reset Windows, still does not work.
Is there any fix to this?
Any ASUS Support members can you please guide me.

[Falcon_ASUS]

Anna-Kin

1. System: TUF F 15 2022- FX507ZM
2. Battery or AC: Both
3. Model: TUF F 15 2022- FX507ZM
4. Frequency of occurrence: Always
5. Reset OS: Yes
6. Screenshot or video:

========================

Detailed description：

Bought the laptop 2 weeks back,

and today after turning to ON the USB - C port stopped working.

It shows fine in Device manager,

Updated the driver from Device Manager.

The Thunderbolt 4 USB C port works fine.

The USB 3.2 Gen2/DisplayPort combo port is not working.

Reset Windows, still does not work.

Is there any fix to this?

Any ASUS Support members can you please guide me.

https://preview.redd.it/a80ricy4ry791.png?width=498&format=png&auto=webp&s=d80e64071bb73f95e78d47fae...

Tuf F15 2022 USB 3.2 Gen2/DisplayPort combo port is not working.

@Anna-Kin
Do you mean that there is no response when connecting the device to the Gen2/DisplayPort combo port?

[Anna-Kin]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/61582/tuf-f15-2022-usb-3-2-gen2-displayport-combo-port-is-not...

@Anna-Kin

Do you mean that there is no response when connecting the device to the Gen2/DisplayPort combo port?

View post

@Falcon_ASUS
Yes, there is no response.
I have tried multiple type c devices, but none work on that port.
So, I contacted ASUS service and they will come and verify the issue.

[Falcon_ASUS]

Anna-Kin

https://zentalk.asus.com/en/discussion/comment/216626#Comment_216626

@Falcon_ASUS

Yes, there is no response.

I have tried multiple type c devices, but none work on that port.

So, I contacted ASUS service and they will come and verify the issue.

View post

@Anna-Kin
If you have tried resetting the system and the condition persists,  I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience it may be caused. 

[Anna-Kin]

Yes, I had a call with the tech support, and they walked me through all the troubleshooting steps,
1- driver reinstall
2- Windows reset
3- BIOS reinstall.
Nothing worked, an engineer is supposed to come tomorrow, hopefully it gets fixed.