Asus fx505dt is not charging

[DarkPrinceMohit]

System: Windows 10
Battery or AC: AC
Model: Fx505dt
Frequency of occurrence: Always
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
Hello
My Asus tuf fx505dt is not charging. It is showing the orange led light of charging and even plugged in is showing but it's battery percentage is decreasing. I need to turn of my laptop many times than it start charging. But after I plugged the charger off for about 2hr the same thing happens when I again try to charge it.
Please Help

[Blake_ASUS]

Hi there,
Please long press the power button for 40 second to reboot the device.
And enter BIOS to load default setting again.
May I know when the battery % is decreasing under charging, are you playing games at the same time?
Or the device is left idle?
Thank you.

[DarkPrinceMohit]

Blake_ASUS

Hi there,

Please long press the power button for 40 second to reboot the device.

And enter BIOS to load default setting again.

May I know when the battery % is decreasing under charging, are you playing games at the same time?

Or the device is left idle?

Thank you.

View post

Hello
Thanks For Your Reply,
Battery is decreasing even when left idle

[Blake_ASUS]

Hi there,
If the 40 second reboot and load BIOS default setting does not work for you,
Please kindly bring the device to our service center for further examination.
Thank you.