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Display or driver problem.

D_IMAN
Rising Star II
System: Windows 11 current
Battery or AC:
Model: Vivobook Pro 14X OLED N7400 (X7400PC)
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
I don't understand what's happening to my display after installing the drivers!

When I installed Windows but didn't install the video drivers yet, everything was fine.

Then I installed all the drivers from the ASUS website for my model.

But then Windows updated through the Update Center and the Microsoft Store drivers.

Appeared UWP applications panel NVIDIA\Intel and other drivers.

1. Now if I open the Intel panel UWP app, go to the "Display\Color" tab and click on the "All Colors" radio button - I can see the color changing and a slight change in brightness...

2. If I open "MyASUS" and click (not move in the direction of decrease / increase, namely, I click!) on the "oled flicker free dimming" slider, or change the "Splendid" profile, and then go back to the intel panel and click again on the switch - I see how the color changes again and a small change in brightness.

Also, if I do not do the action of 1 point, then the eyes start to bother, especially when I read the text!
(Until I make step 1 more effective, "oled flicker free dimming" doesn't help either).
The same thing I have to do when I reboot or turn on or unlock the laptop.

I also noticed that the "Video" tab in the "UWP Intel panel" control panel does not work, turning different sliders and including additional parameters, no changes / actions occur ...
UPD: Some parameters still work

It also seems to me that not all possible settings are present in the NVIDIA UWP control panel...

I also noticed how when playing videos on YouTube and YouTube short (and not only on YouTube) you can clearly see how the skin tones change to red!
I tried tweaking the color and video settings, but nothing helps, the shades are still not quite natural...
It seems that when playing a video, a different color profile is loaded ...

In the "Device Manager" there is a tab "Software Components" where there are components from video drivers, but when you try to update, Windows considers that the most appropriate / latest drivers are already installed.

Current driver versions in Device Manager:
1. NVIDIA GeForce RTX 3050 Laptop GPU - 27.21.14.6660
2. Intel(R) Iris(R) Xe Graphics - 30.0.100.9929
3. Vivobook UEFI - 10.1.2.300
Color Depth: BPC_10
Color Format: RGB
The laptop is powered by an adapter.
(But also when running on battery, the same problems).

What steps do I need to take to make the display work properly?
28 REPLIES 28

D_IMAN
Rising Star II
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/215095#Comment_215095

@D_IMAN

Is this screen the setting page of MyASUS?

May I ask your MyASUS version?


View post
Yes,
this is the MyASUS settings page!

Version 3.1.4.0

Falcon_ASUS
Moderator
Moderator
D_IMAN

https://zentalk.asus.com/en/discussion/comment/215132#Comment_215132

Yes,

this is the MyASUS settings page!

Version 3.1.4.0


View post
@D_IMAN
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

kenkct
Star I
i had similar issue
MAINBOARD ASUS AMD AM4 B550-PLUS TUF GAMING
Windows 11 64bits, latest driver from Asus, checked the color depth is 8bits per channel, however my display is looks like 256 color on my HDTV. (Aero effect is not active)
browse through the internet, there is an article said this is bug on win11 awaiting fix from dev from jan 2022.
I feel very frustrated.

D_IMAN
Rising Star II
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/215156#Comment_215156

@D_IMAN

I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.


View post
This is good.
But what should I do?
I doubt that the "relevant department" will quickly deal with my problem...

kenkct

i had similar issue

MAINBOARD ASUS AMD AM4 B550-PLUS TUF GAMING

Windows 11 64bits, latest driver from Asus, checked the color depth is 8bits per channel, however my display is looks like 256 color on my HDTV. (Aero effect is not active)

browse through the internet, there is an article said this is bug on win11 awaiting fix from dev from jan 2022.

I feel very frustrated.


View post
I couldn't find info on google.
Can you tell me what keywords I need to search for?

Falcon_ASUS
Moderator
Moderator
D_IMAN

https://zentalk.asus.com/en/discussion/comment/215350#Comment_215350

This is good.

But what should I do?

I doubt that the "relevant department" will quickly deal with my problem...

https://zentalk.asus.com/en/discussion/comment/215351#Comment_215351

I couldn't find info on google.

Can you tell me what keywords I need to search for?


View post
@D_IMAN
Confirmed by our tech team, the color change and flickering of the video you provided is mainly caused by the switch between Intel UI and MyASUS (because you have adjusted the Intel UI color before), which is a normal phenomenon.
Due to the characteristics of OLED panels, we recommend that you adjust the brightness or use Privacy Filter to avoid discomfort to your eyes.
If the problem still bothers you, we will suggest your bring back your laptop to our service center. The following is the contact information: http://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.