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Display or driver problem.

D_IMAN
Rising Star II
System: Windows 11 current
Battery or AC:
Model: Vivobook Pro 14X OLED N7400 (X7400PC)
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
I don't understand what's happening to my display after installing the drivers!

When I installed Windows but didn't install the video drivers yet, everything was fine.

Then I installed all the drivers from the ASUS website for my model.

But then Windows updated through the Update Center and the Microsoft Store drivers.

Appeared UWP applications panel NVIDIA\Intel and other drivers.

1. Now if I open the Intel panel UWP app, go to the "Display\Color" tab and click on the "All Colors" radio button - I can see the color changing and a slight change in brightness...

2. If I open "MyASUS" and click (not move in the direction of decrease / increase, namely, I click!) on the "oled flicker free dimming" slider, or change the "Splendid" profile, and then go back to the intel panel and click again on the switch - I see how the color changes again and a small change in brightness.

Also, if I do not do the action of 1 point, then the eyes start to bother, especially when I read the text!
(Until I make step 1 more effective, "oled flicker free dimming" doesn't help either).
The same thing I have to do when I reboot or turn on or unlock the laptop.

I also noticed that the "Video" tab in the "UWP Intel panel" control panel does not work, turning different sliders and including additional parameters, no changes / actions occur ...
UPD: Some parameters still work

It also seems to me that not all possible settings are present in the NVIDIA UWP control panel...

I also noticed how when playing videos on YouTube and YouTube short (and not only on YouTube) you can clearly see how the skin tones change to red!
I tried tweaking the color and video settings, but nothing helps, the shades are still not quite natural...
It seems that when playing a video, a different color profile is loaded ...

In the "Device Manager" there is a tab "Software Components" where there are components from video drivers, but when you try to update, Windows considers that the most appropriate / latest drivers are already installed.

Current driver versions in Device Manager:
1. NVIDIA GeForce RTX 3050 Laptop GPU - 27.21.14.6660
2. Intel(R) Iris(R) Xe Graphics - 30.0.100.9929
3. Vivobook UEFI - 10.1.2.300
Color Depth: BPC_10
Color Format: RGB
The laptop is powered by an adapter.
(But also when running on battery, the same problems).

What steps do I need to take to make the display work properly?
28 REPLIES 28

D_IMAN
Rising Star II

Falcon_ASUS
Moderator
Moderator
D_IMAN

I had a thought

Turn off auto-updates for apps in the Microsoft Store, turn off updates for Microsoft products in the update center, turn off automatic driver updates.

Then through "Device Manager"

Uninstall video drivers, and uninstall UWP intel\nvidia control panel.

And then install again from ASUS driver site.

(Download them first).

What do you think about this idea?


View post
@D_IMAN
Since I cannot confirm the actual condition of your laptop, and the feeling of color is more subjective.
I would suggest you to bring back your laptop to our service center.
The following is the contact information: 

Choose your language | Official Support | ASUS Global
Also you can contact the local service center for help. The following is the contact information: 

Call Us | Official Support | ASUS Global
Sorry for any inconvenience it may be caused. 

D_IMAN
Rising Star II
I will try to contact my service center, but I doubt very much that they will help me there!

The problem is 100% either in the MyASUS application or drivers!!!






D_IMAN
Rising Star II
Falcon_ASUS

https://zentalk.asus.com/en/discussion/61134/display-or-driver-problem

@D_IMAN

Could you please provide me the system version information you are currently using?

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

Also, please provide screenshots and videos for me to confirm.

Sorry for any inconvenience it may be caused. 


View post
I have recorded 2 new videos.

They show a small flash (look closely at the fragments of the video) when I switch the switches one by one!

The shades also change a little, but the camera almost captured it ...
In reality, it looks better!

https:
 //cloud.mail.ru/public/1RGV/KAgaWYGjG

https:
 //cloud.mail.ru/public/jRAK/ufDmFhzDs

Falcon_ASUS
Moderator
Moderator
D_IMAN

https://zentalk.asus.com/en/discussion/comment/214831#Comment_214831

I have recorded 2 new videos.

They show a small flash (look closely at the fragments of the video) when I switch the switches one by one!

The shades also change a little, but the camera almost captured it ...

In reality, it looks better!

https:

 //cloud.mail.ru/public/1RGV/KAgaWYGjG

https:

 //cloud.mail.ru/public/jRAK/ufDmFhzDs


View post
@D_IMAN
Is this screen the setting page of MyASUS?
May I ask your MyASUS version?