ZenFone8 stuck on waiting for flashing full ramdump



  • DroidFINDroidFIN Level 1
    edited October 2021

    Since there are bricked phones with MFD ranging 2021.04 - 2021.07 I don't think that it is just a faulty batch. Instead, I think that it might some kind of design flaw and could be related to WiFi issue that ROG Phone 5 is having. Note, that the fix is once again a motherboard replacement.

    - h t t p s ://piunikaweb.com/2021/10/25/asus-offering-replacement-for-those-affected-by-rog-phone-5-wi-fi-issue/

    Having said that, many ROG Phone 5 users say that the Wi-Fi and Hotspot function is not working for them. A simple Google search reveals that the Wi-Fi issue with ROG Phone 5 is rampant with potentially thousands affected.

    ROG Phone 5 owners say they have tried contacting Asus but to no avail. However, some who went to the service center said that Asus has replaced the motherboard on their devices and that it has resolved the Wi-Fi not working issue for them.

    While some suggested that the issue was caused by a faulty software update, it looks like the hardware is to blame since many users say Asus is either offering a replacement or refunding the device amount.

    According to user reports, WiFi breaks after a random reboot. There are reports with both ROG Phone 5 and Zenfone 8.

    - h t t p s ://zentalk.asus.com/en/discussion/comment/187194#Comment_187194

    My phone too suddenly switched off and now neither WiFi nor hotspot is turning on... I did everything but nothing is happening...

    - h t t p s ://zentalk.asus.com/en/discussion/53862/wifi-and-hotspot-zenfone-8-issue

    just in 4 month the wifi and hotspot cant turn on. before it happen my phone suddenly shutdown by it own. i turn back it on and the wifi cant connect. now i already send it to asus servis center for claim warranty.

    My theory is that something is breaking components on the motherboard with these phones. Maybe it is the heat or something else. If you are facing WiFi issues maybe wlan modem died and for ramdump issue maybe flash chip?

    Both models are facing WiFi and ramdump issues. Ramdump issue is more common with Zenfone 8 and WiFi issue with ROG Phone 5.

    Just my 2 cents...

  • Aryan202Aryan202 Level 5
    edited October 2021

    From what i've read that wifi and hotspot issue is due to some wifi chip issue partly due to the snapdragon 888(maybe something faulty with it)? Xiaomi sd 888 phone had a similar issue

  • To be exact, the problem with Xiaomi (Mi 11 especially) lies with the Pseudo Solder, which affects certain chip(not wifi nor hotspot chip) and caused the no wifi issue.

    Me unfortunately, bought the Mi 11 early this year and encountered the same problem. While waiting for my Mi 11 to repair, I bought the Zenfone 8 to use. Guess what? My zenfone 8 got ramdump issue !! FML!!😭

  • Same here. Ramdump during last night. 2021.10.25. Can't get out from the screen. No button combination helps.

  • It is first batch: MFD: 2021.04

    But as I see from many comments it is not really related to batch.

  • The issue is getting some attention:

    - h t t p s ://piunikaweb.com/2021/10/26/zenfone-8-rog-phone-5-crashing-bricking-ramdump-issue-surfaces/

    Asus ZenFone 8 and ROG Phone 5 bricking issue seems like a big concern that needs to be immediately acknowledged by the company. However, till now, there is no statement from Asus as to why this is happening.

  • It´s all a bit strange.

    Acc. to Asus Status Page my device was repaired and under stresstest which could take up to 48h.

    Then received the message the a sparepart with a long lead time is required and further information will follow.

    Now the last massage is that it is again back under repair or could be repaired.

    Fingers crossed.

  • They don't care, I didn't have mine back, until a month and a half.

  • I had the same - finally, apart from the motherboard, they also replaced the main camera (reason: lack of focus / dust under the lens). You have to be patient.

  • Mine is taken to service also. Since you got it back does it work again well? Meaning was the service successful?

  • I can't bear to even look at mine, as it was such a bad experience for me in the first place. I'm selling it off today, at half of what I paid for it, and will never touch and use anything Asus again, unless I'm being paid to do.

  • Honestly I love mine. I never had any issues with it before. I love everything in it from the size, quality, launcher, function, camera, everything.

    That is why I am asking if anyone got it back already from service and it does work well since?

  • I really doubt you are going to get an answer on here, because I assume only a small fraction will be prepared to keep and use this phone, after it's come back from repair. For a start, it takes ages to get it back from repair, so in my situation, I have already got another phone. I'll repeat, never again Asus!

  • DuenDuen Level 1

    3 more incidents since my last report. One of them being from Denmark, but 3 in the Nordics. This is going to explode sooner rather than later

  • I brought mine to DHL on the 19th Oct. and couple hours ago the Status has changed into "repaired and under testing".

    Thats only 9 days hopefully next Week i can hold my Phone in my handy.

  • This is really terrible. Still no official statement from Asus. I'm sure they know they've screwed up on this one!

  • Hello. This just happened to me awhile ago and I tried all possible combinations. :(

  • If you have a local warranty, just take your phone to a service center to replace the motherboard. If the phone was bought in China, then the repair will cost about 500 EUR. ASUS does not want to make official statements about the reasons for the breakdown for 3 months

  • What? The motherboard is that costly? I bought it in my country and not in China. I have a local warranty. ASUS usually sends it to the main office in my country.

    Frustrated that I have to pay for a motherboard that is entirely not my fault.

This discussion has been closed.