08-08-2023 07:15 AM
I have just bought my brand new Zenfone 8 from x-kom shop and the phone hanged during initial setup, after i connected WiFi. I was expecting some updates, but it was taking like an hour so i restarted the phone. It hanged again on ASUS logo and waiting there for 5-8 minutes and started to turn off after that time. I tried to restart from bios level (keeping all 3 buttons pressed menu). It didn't help. Next I've tried cleaning bootloader and it didn't help as well. I finally decided to use recovery option and restore to factory settings. The process hanged and I can see a lot of text and green "Waiting for flashing full ramdump...". And it is like that for 2 hours already. I think the phone is dead. I suspect some bad sectors in RAM - at least this is my theory. I would explain why phone hangs while reaching a certain sectors of memory and when it reaches bad sector and loads data there, phone hands. Is there any fix for this, or I need to return the phone?
08-08-2023 06:29 PM
@Aidekk
If you are experiencing issues with a newly purchased product, I would recommend that you communicate with the retailer to inquire about the possibility of a return or exchange. We apologize for any inconvenience this may cause.
08-08-2023 11:17 PM
Hello,
what is the Manufacturing Date on the box?
08-09-2023 01:38 AM
Actually, I have returned the product already. The reason i created this post it that i wanted to know if there is maybe some solutuon which may help me to avoid returning the product, as i did not want to wait for new product for days.
Sorry, I didn't check the date on the box.