This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

endless BSOD-s during starting notebook

kananxaliloff
Star I
System: Windows 10
Battery or AC: AC
Model: Asus D513I (X513IA_D513IA)
Frequency of occurrence: pretty often
Reset OS: yes
Screenshot or video: yes
========================
Detailed description:
HI all.
I frequently get BSOD while starting my computer. i tried to reinstall Windows 10 pro again and the same issue. THe error code during BSOD on screen is "DPC_WATCHDOG_VIOLATION".
I will post below the event logs in ascending order
1) The previous system shutdown at 1:36:32 PM on ‎8/‎23/‎2021 was unexpected.
2) Dump file creation failed due to error during dump creation.
3) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I am attempting several times to configure dumps so I can know which driver is crushing (as i googled it most often the error is due to driver(s) crashing.
I have downloaded all available updated drivers in ASUS official website.
I kindly ask you to help or navigate me how i can resolve dump creation and BSOD of course.

Also, another strange thing.
image.png



But, at the bottom of my laptop product name: D513I.
Please clarify which should i believe))

Thanks in advance.

Best Regards,
10 REPLIES 10

RAJU_MSC_MATHEM
Zen Master I
kananxaliloff
  1. System: Windows 10
  2. Battery or AC: AC
  3. Model: Asus D513I (X513IA_D513IA)
  4. Frequency of occurrence: pretty often
  5. Reset OS: yes
  6. Screenshot or video: yes

========================

Detailed description:

HI all.

I frequently get BSOD while starting my computer. i tried to reinstall Windows 10 pro again and the same issue. THe error code during BSOD on screen is "DPC_WATCHDOG_VIOLATION".

I will post below the event logs in ascending order

1) The previous system shutdown at 1:36:32 PM on ‎8/‎23/‎2021 was unexpected.

2) Dump file creation failed due to error during dump creation.

3) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I am attempting several times to configure dumps so I can know which driver is crushing (as i googled it most often the error is due to driver(s) crashing.

I have downloaded all available updated drivers in ASUS official website.

I kindly ask you to help or navigate me how i can resolve dump creation and BSOD of course.

Also, another strange thing.

image.png

But, at the bottom of my laptop product name: D513I.

Please clarify which should i believe))

Thanks in advance.

Best Regards,


endless BSOD-s during starting notebook
under system information , see bios model .
and type dxdiag.exe in cmd press enter , see bios model

kananxaliloff
Star I
Thank you. But I cannot understand what is my notebook mode. I cannot find it on ASUS's official website as X513IA_D513IA.

Also, do you have any recommendation how I can fix BSOD ?

Falcon_ASUS
Moderator
Moderator
kananxaliloff

Thank you. But I cannot understand what is my notebook mode. I cannot find it on ASUS's official website as X513IA_D513IA.

Also, do you have any recommendation how I can fix BSOD ?


View post
@kananxaliloff
Does your computer have additional memory purchased by yourself ?
If so, please remove the memory you installed and test again.
if there is not and you have tried to restore the system but the phenomenon still exists.
I would like to suggest you to bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 
** The model confirmation method can refer to the following
[Notebook] How to check the model name and BIOS version | Official Support | ASUS Global

kananxaliloff
Star I
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/183159#Comment_183159

@kananxaliloff

Does your computer have additional memory purchased by yourself ?

If so, please remove the memory you installed and test again.

if there is not and you have tried to restore the system but the phenomenon still exists.

I would like to suggest you to bring back your laptop to our service center.

The following is the contact information: 

http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information: 

http://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused. 

** The model confirmation method can refer to the following

https://www.asus.com/support/FAQ/1030673/


View post
Thank you for your response.
NO, I have not updated any hardware component on my computer.
BSOD is not occurring while I already work on my computer but only occurs while I start it.
As I mentioned before, I saw somewhere that it happens due to drivers compatibility/version.

Then, I tried to install all up-to-date available drivers from ASUS official site.
I will share several screenshots and Photos where I think there is a mismatch (issue).
I had already entered the link by the time you shared it.
image.png
1) dxdiag.exe

image.png

2) system information



image.png
3) MyASUS










photo-2021-08-26-13-32-51.jpg
4) bottom of my laptop.












Drivers of which model should I download : D513IA or X513IA.
There is no such X513IA_D513IA.

Thanks in advance.