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Black screen (no display)

rehank
Star I

My ASUS Notebook PC with the Model # P2530UA-XH31 lost its display on the screen over 1 week ago and is not coming back on after changing charging outlets, using an air duster and hard starting it.  If anyone out there can assist and solve the issue using step-by-step easy to understand and follow instructions, please send them to me at rehank@bell.net.

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@rehank
Please refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO/MiniPC] Troubleshooting - Computer Boot Failure or No Display After Boot (Blac...

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience it may be caused. 

rehank
Star I

Since I did not receive a timely response to the solution and the fact that the problem continues, it is only fair that I be immediately shipped a replacement laptop free of charge as due to an injury requiring 2 ER visits to 2 different hospital and having no computer to work on at home which is negatively affecting the source of income for me as a professional courtesy and customer loyalty, my wish should be honored without questions from ASUS Canada.

@rehank
Sorry to hear about your injury, but we need to clarify that our products come with a warranty. Therefore, if you encounter any issues with the usage, we need your help first send the product to our repair center for inspection, then can we assess the actual condition of your laptop.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.