Random audio driver crash

onlidexonlidex Level 1
edited October 31 in VivoBook
  1. System: Windows 11 22H2 22621.674
  2. Battery or AC: AC
  3. Model: Vivobook Pro 15 OLED K3500PC
  4. Frequency of occurrence: Several times per day
  5. Reset OS:
  6. Screenshot or video:
  7. Audio software/driver version: Realtek ALC294 / 6.0.9231.1

========================

Detailed description:

Sometimes I get audio driver crash and it gets restored by its own. It is annoying since it happens on random basis.

Usually, it happens when I change source of sound invocation (OS media player, then browser sound etc.) or I use sound playing from different applications parallelly.

Here is an example of the failure from OS event logs (it is in cyrillic but the main info is understandable):


Имя сбойного приложения: AUDIODG.EXE, версия: 10.0.22621.608, метка времени: 0x7a4182d8

Имя сбойного модуля: RltkAPOU642.dll, версия: 11.0.6000.957, метка времени: 0x612dedf5

Код исключения: 0xc0000409

Смещение ошибки: 0x0000000000211ec5

Идентификатор сбойного процесса: 0x0x15B8

Время запуска сбойного приложения: 0x0x1D8EC391C212933

Путь сбойного приложения: C:\WINDOWS\system32\AUDIODG.EXE

Путь сбойного модуля: C:\WINDOWS\System32\DriverStore\FileRepository\realtekapo2.inf_amd64_dbe46d670f03b865\RltkAPOU642.dll

Идентификатор отчета: 309e77ef-c661-4b66-a01e-6e5351332897

Полное имя сбойного пакета: 

Код приложения, связанного со сбойным пакетом: 


I didn't install anything additional related to audio driver/software except latest available realtek driver related to my asus version from asus support website.

Comments

Sign In or Register to comment.