What to do when my ux8402ZE is not as advertized?

  1. System: WIndows 11
  2. Battery or AC: UX8402ZE
  3. Model:
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:Due to a problem found for the connection of an external sandisk extreme pro v2 whose speed can go up 2000 mbs, I have searched for info about my zenbook 14 duo pro i7 and reread its manual, I found that the specification of port usb 3.2 described in the manual is usb 3.2 gen 1, not usb 3.2 gen 2 as advertized on the web sites, both in Thai and in English.

In Thai, 1x USB 3.2 Gen 2 Type-A

In English, 1xUSB 3.2 Gen 2 Type-A

But in Thai manual, it is published: 3 Port USB 3.2 Gen 1 Port USB 3.2 (Serial bus 3.2) Gen 1, Data transfer rate up to 5Gbits/s and can work with old USB 2.0

What do I have to do? I cannot benefit from my Sandisk speed.

I bought this model as advertized on the web sites, not on the manual.

How can I upgrade the port usb 3.2 Gen 1 to port usb 3.2 Gen 2?

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