Screen flickering in standby
- System: Windows 11
- Battery or AC: both
- Model: UM325S
- Frequency of occurrence: permanent
- Reset OS:
- Screenshot or video:
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Detailed description：The (OLED) display starts flickering (light, horizontal lines for a second, changin position on the screen) after getting into standy mode (so when display is turned off). It is no fixed frequency, the lines appear on the screen (about 1 to 5 seconds between 2 lines, showing up). The newest updates and drivers are installed. When the screen is turned on, there is no flickering or any other problems with the screen.
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@thela
May I know your system version, BIOS, and graphics card driver have been updated to the latest? What are these versions? Also, could you please provide a video for me to confirm? Sorry for any inconvenience it may be caused.
Thank you so much for your reply!
My system version is Windows 11 Home 21H2
Graphics card driver version: Adcanced Micro Devices, Inc 30.0.15021.11005
BIOS version: 302
All these versions should be up to date - updated them all last week. I updated the graphics card driver with the amd software tool. My asus also says, that all drivers are up to date.
The zenbook is one week old, and the problem exists from the beginning.
Here is a video of the flickering screen in standby mode
@thela
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.
@thela
Confirmed by the relevant department, we would suggest you bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.