Weird Stuttering Problem

lcmwan53lcmwan53 Level 1
edited 10:28AM in ZenBook
  1. System: Windows 10
  2. Battery or AC:
  3. Model: Q538EI
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:


Detailed description:

Hi everyone, I got a really weird problem of my Zenbook Flip. Every time I move/hold my laptop, plugged or unplugged, it becomes super slow, the cpu usage decreasing drastically, it's like the hardware is heavily bottlenecked. However, after I keep it stationary, the laptop performance resumes to normal after ~30 seconds.

I am suspecting the internal gravity sensor is somehow messed up (I could be totally wrong about this), and don't know how to fix it. I also tried contacting the customer service, through where I found no valuable solutions, unfortunately. (I was told to reinstall display drivers and restore windows. I did not think the problem has anything to do with the display, yet I still reinstall the drivers downloaded from their provided links. After that nothing changed, the problem persists.)

Any suggestions/solutions would be appreciated. Thank you in advance.


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