ZenFone8 stuck on waiting for flashing full ramdump

[mail_jackr]

As requested by the mod - opening new discussion for the issue.
The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up.
I hope that at least your service will fix it quickly.

[HeLLKiTe]

atoia68

today i will go to the seller who is following the repair and ask for a refund

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All the best, unfortunately in Singapore the resellers are quite shrewd by stating that they will only offer replacements within 7 days from purchase, past that we will have to go to Asus which are advising us to go back to the resellers for refund requests.
The fact that we are being pass around is clear indication that no one wants to take responsibility however the main source of this problem is Asus because they are the main suppliers of faulty products!
It's quite unfair that there is no protection for consumers and the suppliers/sellers reap all the rewards with little to no consequences.

[flolaff]

marzvin

https://zentalk.asus.com/en/discussion/comment/186794#Comment_186794

Thanks please keep us posted, as this isn't good at all!

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So follow-up to this issue, here's the answer I got from the service:
"Thank you for your email.
I have discussed this case internally with my management and unfortunately our answer will not change. By agreeing to the terms and conditions attached to the unlock tool you are informed that the warranty will be dropped by using the tool. See the terms below:
Unlock Device App
NOTICE:
Before you download, install, and use the Unlock Device App (“Service”), you understand that you need to take all risks in terms of quality and performance of the Service, including but not limited to: once you trigger the Service, you’re not able to recover your ASUS products to the original status at the time of manufacturing (“Original Product”) anymore. Original Products which is used with the Service (“Changed Product”) will no longer be regarded as the Original Products. The software updates will not be available to the Changed Product, and the digital content in the Changed Product may no longer be used. In addition, the software and hardware problems of your ASUS product caused by using the Service may not apply to your ASUS Warranty Information, please read ASUS Warranty Information of your ASUS product carefully on ASUS official website.(https://bacchus.asus.com/support/Article/1060/)
It is strongly recommended that do not trigger the Service before you fully understand the features and related regulations of the Service to avoid affecting your rights and interests of ASUS product.
By triggering the Service, you hereby acknowledge and agree the terms and conditions above and the ASUS Warranty Information.
I hope to have informed you enough,"

I don't really understand their answer, because in their conditions, it is stated that they will not cover any damage CAUSED BY the use of the unlock tool. But they also say that they don't know what caused my phone to brick itself. So how can they know that it was caused by the unlock tool?

Very disappointing that they use such ridiculous excuses to scam people after selling them a faulty device. Here's what I answered, but I'm afraid I'll have to open a lawsuit if they don't change their minds:

"As I said in my previous email, and as stated in the conditions you linked ; "Unusability or damage to hardware of the product caused by installing and using any kind of the Unlock Device App" is listed as an exception to the warranty service, which I completely understand and agree with. I perfectly understand that if I had used the tool to mess up with the software and rendering my device useless, I wouldn't get it fixed under warranty.
However, the damage here is clearly not caused by the use of this tool. I agree that a software tool such as this one is able to cause problems to the software of the phone, but it will never cause the phone to not power on at all with no sign of life. This is a hardware problem, and has nothing to do with this tool.
I would add that there are dozens of cases similar to mine on the forum, and most people with the same issue didn't unlock their phones, so I'd argue that should also lead you to believe that it's not caused by my use of the unlock tool. 
The EU law says the same thing as your conditions, and unless your management can prove that my use of this tool directly caused the hardware failure, my right as a customer is to get it fixed for free."

[Aryan202]

flolaff

https://zentalk.asus.com/en/discussion/comment/186797#Comment_186797

So follow-up to this issue, here's the answer I got from the service:

"Thank you for your email.

I have discussed this case internally with my management and unfortunately our answer will not change. By agreeing to the terms and conditions attached to the unlock tool you are informed that the warranty will be dropped by using the tool. See the terms below:

Unlock Device App

NOTICE:

Before you download, install, and use the Unlock Device App (“Service”), you understand that you need to take all risks in terms of quality and performance of the Service, including but not limited to: once you trigger the Service, you’re not able to recover your ASUS products to the original status at the time of manufacturing (“Original Product”) anymore. Original Products which is used with the Service (“Changed Product”) will no longer be regarded as the Original Products. The software updates will not be available to the Changed Product, and the digital content in the Changed Product may no longer be used. In addition, the software and hardware problems of your ASUS product caused by using the Service may not apply to your ASUS Warranty Information, please read ASUS Warranty Information of your ASUS product carefully on ASUS official website.(https://bacchus.asus.com/support/Article/1060/)

It is strongly recommended that do not trigger the Service before you fully understand the features and related regulations of the Service to avoid affecting your rights and interests of ASUS product.

By triggering the Service, you hereby acknowledge and agree the terms and conditions above and the ASUS Warranty Information.

I hope to have informed you enough,"

I don't really understand their answer, because in their conditions, it is stated that they will not cover any damage CAUSED BY the use of the unlock tool. But they also say that they don't know what caused my phone to brick itself. So how can they know that it was caused by the unlock tool?

Very disappointing that they use such ridiculous excuses to scam people after selling them a faulty device. Here's what I answered, but I'm afraid I'll have to open a lawsuit if they don't change their minds:

"As I said in my previous email, and as stated in the conditions you linked ; "Unusability or damage to hardware of the product caused by installing and using any kind of the Unlock Device App" is listed as an exception to the warranty service, which I completely understand and agree with. I perfectly understand that if I had used the tool to mess up with the software and rendering my device useless, I wouldn't get it fixed under warranty.

However, the damage here is clearly not caused by the use of this tool. I agree that a software tool such as this one is able to cause problems to the software of the phone, but it will never cause the phone to not power on at all with no sign of life. This is a hardware problem, and has nothing to do with this tool.

I would add that there are dozens of cases similar to mine on the forum, and most people with the same issue didn't unlock their phones, so I'd argue that should also lead you to believe that it's not caused by my use of the unlock tool. 

The EU law says the same thing as your conditions, and unless your management can prove that my use of this tool directly caused the hardware failure, my right as a customer is to get it fixed for free."

View post

Point out this thread to them
Unlocking technically voids warranty but this issue is occurring for locked users too and just unlocking won't kill the hardware/brick it (whatever is happening to the zf8s)
If you unlocked then flashed a custom kernel then that would've been a valid case for rejecting your claim
By the way guys did you all buy it in first sale? Are these affected devices first batch devices?
Zenfone 8 flip seems fine only 8 is affected
Was wondering if India gets newer batch units which possibly don't have this issue 🤔 (phone hasn't launched yet but has been said to come this month)

[cicagorio]

flolaff

https://zentalk.asus.com/en/discussion/comment/186797#Comment_186797

So follow-up to this issue, here's the answer I got from the service:

"Thank you for your email.

I have discussed this case internally with my management and unfortunately our answer will not change. By agreeing to the terms and conditions attached to the unlock tool you are informed that the warranty will be dropped by using the tool. See the terms below:

Unlock Device App

NOTICE:

Before you download, install, and use the Unlock Device App (“Service”), you understand that you need to take all risks in terms of quality and performance of the Service, including but not limited to: once you trigger the Service, you’re not able to recover your ASUS products to the original status at the time of manufacturing (“Original Product”) anymore. Original Products which is used with the Service (“Changed Product”) will no longer be regarded as the Original Products. The software updates will not be available to the Changed Product, and the digital content in the Changed Product may no longer be used. In addition, the software and hardware problems of your ASUS product caused by using the Service may not apply to your ASUS Warranty Information, please read ASUS Warranty Information of your ASUS product carefully on ASUS official website.(https://bacchus.asus.com/support/Article/1060/)

It is strongly recommended that do not trigger the Service before you fully understand the features and related regulations of the Service to avoid affecting your rights and interests of ASUS product.

By triggering the Service, you hereby acknowledge and agree the terms and conditions above and the ASUS Warranty Information.

I hope to have informed you enough,"

I don't really understand their answer, because in their conditions, it is stated that they will not cover any damage CAUSED BY the use of the unlock tool. But they also say that they don't know what caused my phone to brick itself. So how can they know that it was caused by the unlock tool?

Very disappointing that they use such ridiculous excuses to scam people after selling them a faulty device. Here's what I answered, but I'm afraid I'll have to open a lawsuit if they don't change their minds:

"As I said in my previous email, and as stated in the conditions you linked ; "Unusability or damage to hardware of the product caused by installing and using any kind of the Unlock Device App" is listed as an exception to the warranty service, which I completely understand and agree with. I perfectly understand that if I had used the tool to mess up with the software and rendering my device useless, I wouldn't get it fixed under warranty.

However, the damage here is clearly not caused by the use of this tool. I agree that a software tool such as this one is able to cause problems to the software of the phone, but it will never cause the phone to not power on at all with no sign of life. This is a hardware problem, and has nothing to do with this tool.

I would add that there are dozens of cases similar to mine on the forum, and most people with the same issue didn't unlock their phones, so I'd argue that should also lead you to believe that it's not caused by my use of the unlock tool. 

The EU law says the same thing as your conditions, and unless your management can prove that my use of this tool directly caused the hardware failure, my right as a customer is to get it fixed for free."

View post

I am not a legal specialist, BUT what I think it says is that when you use the unlock tool your Original Product (locked zenfone 😎 becomes a Changed Product (unlocked zenfone 😎 which means that any hardware and software problems after while using the Service (I assume this is also Zenfone 😎 will not be covered by the warranty.

In normal human language this would mean that the unlock tool voids your warranty and Asus has everything they need to not fix your phone and from the legal side of things you can't touch them.

My personal opinion, given the fact that this seems to be a known problem caused by faulty hardware it is a bit lame from Asus not to cover it and to hide behind the bureaucracy.

I am also not trying to blame it on the forum mods here, as I never saw any other brand that has so active and responsive mods who, as far as I can see, really do try to help, but they are not the ones that make decisions on how the company acts and what are the company policies - that would be some manager somewhere higher up the chain.

[flolaff]

Aryan202

https://zentalk.asus.com/en/discussion/comment/187101#Comment_187101

Point out this thread to them

Unlocking technically voids warranty but this issue is occurring for locked users too and just unlocking won't kill the hardware/brick it (whatever is happening to the zf8s)

If you unlocked then flashed a custom kernel then that would've been a valid case for rejecting your claim

By the way guys did you all buy it in first sale? Are these affected devices first batch devices?

Zenfone 8 flip seems fine only 8 is affected

Was wondering if India gets newer batch units which possibly don't have this issue 🤔 (phone hasn't launched yet but has been said to come this month)

View post

I've already pointed this thread to them, and they don't seem to care at all. Also yeah, mine was a preorder. What a mistake it was to trust Asus with a new product lol...

Elmir

https://zentalk.asus.com/en/discussion/comment/187101#Comment_187101

I am not a legal specialist, BUT what I think it says is that when you use the unlock tool your Original Product (locked zenfone 😎 becomes a Changed Product (unlocked zenfone 😎 which means that any hardware and software problems after while using the Service (I assume this is also Zenfone 😎 will not be covered by the warranty.

In normal human language this would mean that the unlock tool voids your warranty and Asus has everything they need to not fix your phone and from the legal side of things you can't touch them.

My personal opinion, given the fact that this seems to be a known problem caused by faulty hardware it is a bit lame from Asus not to cover it and to hide behind the bureaucracy.

I am also not trying to blame it on the forum mods here, as I never saw any other brand that has so active and responsive mods who, as far as I can see, really do try to help, but they are not the ones that make decisions on how the company acts and what are the company policies - that would be some manager somewhere higher up the chain.

View post

I know that's what they mean, but it's really not that clear in their conditions, and it's very clear in the EU law that they have to directly prove that the customer caused the damage (especially in the first six months).
I also agree that the mods are doing what they can and it's not their fault, but is still really sad to see a multi billion dollars company go as low as to try and steal 500€ from a few honest customers who bought their products in good faith, instead of fixing their mistakes for everyone. What would it cost them, seriously?

I also don't understand that I've seen people with an unlocked bootloader get their ZF8 fixed under warranty. Why is it not the case for me? Seems weird.