This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Google Assistant Does not work correctly

D_IMAN
Rising Star II
Hi all.
Google Assistant responds to "Ok Google" every other time...

1 - 3 days responds to the command stably, then no reaction to the phrase "Okey Google". What with the screen off, what with the on ...

Should you turn off / on the device, and how long does this function work again!

What in the OS can jam the operation of this application through some?

The version of android and this application is up-to-date.

Device model - Asus Zenfone 8.
33 REPLIES 33

Mattias_ASUS
Moderator
Moderator
Hello!
Sorry, it's been a busy weekend! I hope you all had a great weekend too!
We can try a couple of troubleshooting issues for starters 🙂
First and foremost, make sure that if you have a "Phone case" that it doesn't cover the microphones in the device, I've seen this being an issue in some cases.
For the second step, I will quote our friends at Google.
"Troubleshoot Android phones & tablets
If your Google Assistant doesn’t work or respond to “Hey Google” on your Android device, make sure Google Assistant, Hey Google and Voice Match are turned on:
On your Android phone or tablet, open the Google Assistant app
and say, “Assistant settings.”
Under "Popular settings," tap Voice Match.
Turn on Hey Google and set up Voice Match.
Tip: If you're signed in to a Google Workspace for Education account on your device and can't turn on "Hey Google," the admin might have turned off settings that are needed for "Hey Google" to work. Please contact your admin for more details."
Please let me know if anything of this helps, otherwise, tag me again.

D_IMAN
Rising Star II
Mattias_ASUS

Hello!

Sorry, it's been a busy weekend! I hope you all had a great weekend too!

We can try a couple of troubleshooting issues for starters 🙂

First and foremost, make sure that if you have a "Phone case" that it doesn't cover the microphones in the device, I've seen this being an issue in some cases.

For the second step, I will quote our friends at Google.

"Troubleshoot Android phones & tablets

If your Google Assistant doesn’t work or respond to “Hey Google” on your Android device, make sure Google Assistant, Hey Google and Voice Match are turned on:

  1. On your Android phone or tablet, open the Google Assistant app

and say, “Assistant settings.”

  1. Under "Popular settings," tap Voice Match.
  2. Turn on Hey Google and set up Voice Match.

Tip: If you're signed in to a Google Workspace for Education account on your device and can't turn on "Hey Google," the admin might have turned off settings that are needed for "Hey Google" to work. Please contact your admin for more details."

Please let me know if anything of this helps, otherwise, tag me again.


View post
Under "Popular settings," tap Voice Match.
Turn on Hey Google and set up Voice Match.
Enabled!
And still "Hey Google" doesn't work!
My case:
https://aliexpress.ru/item/1005002685963421.html?af=2136&aff_fcid=da37f495ee0f41329dd19674069ac0f7-1... glo2rus&item_id=1005002685963421&sk=_AoDDjV&sku_id=12000021713814628⊂=1&terminal_id=e16672ebd9bc41a2aa329216ea5cea9b&utm_campaign=2136&utmkolcontent=0&utm_medium=cpa

Mattias_ASUS
Moderator
Moderator
D_IMAN

https://zentalk.asus.com/en/discussion/comment/215376#Comment_215376

Under "Popular settings," tap Voice Match.

Turn on Hey Google and set up Voice Match.

Enabled!

And still "Hey Google" doesn't work!

My case:

https://aliexpress.ru/item/1005002685963421.html?af=2136&aff_fcid=da37f495ee0f41329dd19674069ac0f7-1... glo2rus&item_id=1005002685963421&sk=_AoDDjV&sku_id=12000021713814628&sub=1&terminal_id=e16672ebd9bc41a2aa329216ea5cea9b&utm_campaign=2136&utmkolcontent=0&utm_medium=cpa

View post
From what I see on the pictures of the case from the page and their users it looks like it covers the microphone on top,
Try removing it and then trying Hey Google again

D_IMAN
Rising Star II
Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/215402#Comment_215402

From what I see on the pictures of the case from the page and their users it looks like it covers the microphone on top,

Try removing it and then trying Hey Google again


View post
I took off my case and tried to say "Hey Google"

It did not help...
Still 0 reactions...
P.S. The cover does not cover the microphone!
I can see it perfectly through the hole in the case!

P.S.2. And why would the case be guilty if, after rebooting the device, the command works for several days!

So the cover is clearly not to do with it!

Not applicable
@Mattias_ASUS
It looks like the Google Assistant is sleeping. After reboot, it works for a few days. Suddenly it stops. Reboot and it works ...