Phone audio from wrong speaker

[guntherguerra]

Whenever I recieve a phone call the callers audio comes out from the bottom speaker. I need to toggle speaker ON/OFF for it to come out the correct speaker.

I just upgraded to Android 10. 8/256gb US model

I have done basic troubleshooting. Power cycle, safe mode, clear cache on phone app. Etc

Any other suggestions?

[mcanders041190]

Having the same issue calls randomly reverting to speakerm. With default dialer and Hangouts for me.

[waxx1ne]

Can confirm .121 did not fix. I think as of last update, actually turning on the speaker makes it so the other end can hear you properly when it defaults to speaker.

[mcanders041190]

Anyone else having the issue still? It is so random that I could have a normal phone call with someone then 5 minutes later I'll talk to someone and the sound is coming out out the speaker and not the ear piece. So I tell the person I'll call them back clear my cache and storage for the phone app and call them and it doesn't work. I do it a second time and it might work. It seems to be more aggressive recently.

Hoping for a solution soon...

[guntherguerra]

According to Asus rep on this thread, the next FOTA should fix it. whatever comes after .121, date for that is unknown

[MercStrix]

Hey there. Even I started getting this issue just after the latest update .133. It wasn't there before. I'm using the Indian variant of the Zenfone 6(6Z).