Ear speaker stopped working

[gianp]

As for https://zentalk.asus.com/t5/zenfone-9/zenfone-9-phone-speaker-to-the-ear-stopped-working-after-updat...

My asus zenfone 9 wont me use the ear speaker. I have to turn on speaker on a call, listen whatsapp audio message with the speaker or connect headphones.

1. Model Name: Asus Zenfone 9 16/256
2. Firmware Version: WW_33.0904.2060.165
3. Rooted or not: Not
4. Frequency of Occurrence: Always

I tried all those things:

- reset all settings

- disable Bluetooth

- enter / exit airplane mode

- muted / unmuted the phone

- reset audio settings

- reboot the phone

- reboot in safe mode

Any other suggestion? i dont really want to go to a factory reset.

[Mansi_ASUS]

Hey @gianp,
Thanks for bringing this to our attention. I'll forward the issue to the R&D, however, before I do that I'd recommend you perform an SMMI test to check if the receiver is working:

• Open the calculator app, type " .12345+= ", then SMMI Test Interface will pop up.
• Select "single test" and then "Receiver Test"

[gianp]

Sadly, while doing the test i cannot hear anything