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Zenfone 8 is totally black

TheManiac
Star I

Hello,

I bought a Zenfone 8 via the Asus Online Store in May 2022 (SKU: 90AI0061-M00090 - 8 GB /256 GB). It was working great until last week when it stopped working completely. I wasnt charging or anything. It was in my pocket and when I wanted to check it was dead. So I thought it wasnt charged. I put it on the charger and noticed it turned really hot (my guess at least about 50°). Then I put it off the charger and tried to put it on again but nothing - not even a single light flashes or anything.

I was off for a week for a conference and bought another phone (Zenfone 10) while I still was really happy with the Zenfone 8 I am ok with using my new one now but I would really like to get all the data from my old phone.

Anybody can help with this?

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@TheManiac 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.