3 weeks ago - last edited 3 weeks ago
Dear folks, I bought my zenfone max pro m2 (3/32gb) since late 2019.
Now I had a problem that there is a red alert every boot up and the Google service keep stop working. These issue occurred since I tried to upgrade newest rom from ASUS official firmware support site.
The bootloader are untouched. Please see the attached photo of my phone details.
Hopefully there is a complete solution for my case.
All the best,
Roman
3 weeks ago
@Zetech
Based on your description of the situation, to rule out any system malfunctions, we recommend backing up your data and restoring the system before using it again.
[Phone] How to do the factory reset on your phone
Sorry for any inconvenience it may be caused.
3 weeks ago
Hello @Falcon_ASUS ,
Thank you for your fast support.
I did many solutions, even to re-install the Rom (flashall_AFT) but the error did not went away.
This issue occurred when I tried to upgrade to this firmware: WW-16.2017.2011.105 for WW SKUs
Download: https://www.asus.com/vn/supportonly/zenfone%20max%20pro%20(m2)(zb631kl)/helpdesk_bios/
After the phone went to recovery mod and I did the flashing the zip file from the link above then the error is occurred and can not be solved with any solution until now.
Thank you.
3 weeks ago
@Zetech
If you have tried restoring the system but the issue persists, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.