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Zenfone max pro M2 ZB631KL 3/32gb Red alert + Google service keep stop working issues

Zetech
Star I

Dear folks, I bought my zenfone max pro m2 (3/32gb) since late 2019.

Now I had a problem that there is a red alert every boot up and the Google service keep stop working. These issue occurred since I tried to upgrade newest rom from ASUS official firmware support site. 

The bootloader are untouched. Please see the attached photo of my phone details.

IMG_1726643230038_1726643235080.jpg

Hopefully there is a complete solution for my case.

All the best,

Roman

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@Zetech 
Based on your description of the situation, to rule out any system malfunctions, we recommend backing up your data and restoring the system before using it again. 
[Phone] How to do the factory reset on your phone

Sorry for any inconvenience it may be caused. 

Hello @Falcon_ASUS ,

Thank you for your fast support.

I did many solutions, even to re-install the Rom (flashall_AFT) but the error did not went away. 

This issue occurred when I tried to upgrade to this firmware: WW-16.2017.2011.105 for WW SKUs

Download: https://www.asus.com/vn/supportonly/zenfone%20max%20pro%20(m2)(zb631kl)/helpdesk_bios/

After the phone went to recovery mod and I did the flashing the zip file from the link above then the error is occurred and can not be solved with any solution until now.

Thank you.

@Zetech 
If you have tried restoring the system but the issue persists, I would suggest you bring back your device to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.