Zenbook Duo Screenpad+ Freezing and Crashing 50+ times per day

[SeoulSeeker]

System: Zenbook Duo
Battery or AC: AC
Model: UX482
Frequency of occurrence: 50+ times per day
Reset OS: Already reset OS, did not work.
Screenshot or video: Attached Reliability Monitor Reports
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Detailed description：Starting about two weeks or so back, the ScreenXpert software that controls the Screenpad+ on my Zenbook Duo UX482 has made the secondary screen basically unusable. It will do one of two things; either 1) The screenpad settings button will get stuck and not respond to input or 2) the screenxpert software will just restart itself randomly, playing the screenpad+ boot up animation
Both issues are incredibly frequent. Like, every 5 minutes or so.
By checking the Reliability Monitor, I was able to determine that these are caused by crashes in ASUS Splendid and ASUS Libra. I have attached screenshots of these crash logs.
I have already tried reverting my Bios, as well as reverting my ScreenPad+ drivers to earlier versions. I have also done a clean windows reinstall and the issue still persists.
I have also already tried using the screenpad optimizer tool that can be downloaded from ASUS website.
Any suggestions would be greatly appreciated.

[Falcon_ASUS]

Hi all
ScreenXpert UWP V.3.0.11.0 has been released, please update through Windows Update and Microsoft Store.
If you haven't received the update yet, please try again later.
Sorry for any inconvenience it may be caused. 

[SeoulSeeker]

Falcon_ASUS

Hi all

ScreenXpert UWP V.3.0.11.0 has been released, please update through Windows Update and Microsoft Store.

If you haven't received the update yet, please try again later.

Sorry for any inconvenience it may be caused. 

View post

Thank you for getting back to us!
I found my computer upgraded to 3.0.11.0 automatically, so anyone else reading this who can't find the download; check your screenpad+ version, it may have upgraded automatically in the background.
So far no issues with the new version downloaded, but I will use it for a few days and report back.

[Iriki]

Upgraded to 3.0.11.0 and the issue still persists.

[SeoulSeeker]

Iriki

Upgraded to 3.0.11.0 and the issue still persists.

View post

Agree, I had another crash today. It's a lot more stable than it was, but does still crash occasionally
Event log of the crash below:

[Falcon_ASUS]

Iriki

Upgraded to 3.0.11.0 and the issue still persists.

View post

SeoulSeeker

https://zentalk.asus.com/en/discussion/comment/227752#Comment_227752

Agree, I had another crash today. It's a lot more stable than it was, but does still crash occasionally

Event log of the crash below:

View post

@Iriki , @SeoulSeeker
Could you please provide me with the details of what happened after updating the software?
Was there any software running at the time? Or is there a video of how the problem occurred?
Sorry for any inconvenience it may be caused.