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Zenbook 14 Update and Restart Loop

jjs2000
Star I

My Zenbook 14 is stuck in a restart loop. It turns on, says “Updates are Underway”, then restarts immediately. I can get it into recovery mode, but don’t want to wipe my files. Anyone experience this issue or have any potential solutions? 
Thanks in advance. 

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@jjs2000 
It sounds like your Zenbook is having trouble completing a Windows update. Please check if you can enter Safe Mode. If you can, please back up your data to an external storage device in Safe Mode first. Sorry for any inconvenience it may be caused. 
 [Windows 11/10] How to enter Safe Mode 

ZenBot
Community Manager
Community Manager
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