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UX325EA Battery won't charge and shuts down immediately after removing the adapter

DCL
Star I

‎11-08-2021 07:37 AM

System: Windows 11
Battery or AC: AC
Model: UX325EA
Frequency of occurrence: Constant
Reset OS:
Screenshot or video:
========================
Detailed description：
Hello, I am having Issues with charging my UX325EA (11th Gen i5). Today, I successfully charged it to 100%, disconnected the adapter and normally used the laptop. Battery dropped to 94% and then the laptop shut down. I tried turning it on, but it won't happen without plugging in the adapter. With adapter in, laptop works, but it doesn't charge (Battery status: 94% available (plugged in)). When I disconnect adapter, it shuts down immediately. I have latest Windows and BIOS updates. Troubleshooters and MyAsus app do not detect any problems. MyAsus app prompted me to install Power Delivery FW Upgrade, but installation fails and shuts down the laptop. I tried reinstalling battery driver, nothing happened.

Thanks for the help!
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4 REPLIES 4

DCL
Star I

‎11-08-2021 08:50 AM

Update, it now started turning off and restarting while on AC as well
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RAJU_MSC_MATHEM
Zen Master I

‎11-08-2021 11:14 AM

DCL
  1. System: Windows 11
  2. Battery or AC: AC
  3. Model: UX325EA
  4. Frequency of occurrence: Constant
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description：

Hello, I am having Issues with charging my UX325EA (11th Gen i5). Today, I successfully charged it to 100%, disconnected the adapter and normally used the laptop. Battery dropped to 94% and then the laptop shut down. I tried turning it on, but it won't happen without plugging in the adapter. With adapter in, laptop works, but it doesn't charge (Battery status: 94% available (plugged in)). When I disconnect adapter, it shuts down immediately. I have latest Windows and BIOS updates. Troubleshooters and MyAsus app do not detect any problems. MyAsus app prompted me to install Power Delivery FW Upgrade, but installation fails and shuts down the laptop. I tried reinstalling battery driver, nothing happened.

Thanks for the help!


UX325EA Battery won't charge and shuts down immediately after removing the adapter
If the next same issue is getting means, you should battery-related drivers from device manager and restart windows.
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DCL
Star I

‎11-08-2021 01:08 PM

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/54835/ux325ea-battery-wont-charge-and-shuts-down-immediately-...

If the next same issue is getting means, you should battery-related drivers from device manager and restart windows.


View post
Didn't work. New issue is that I dont even have to press the power button to turn it on. When I plug in the AC adapter, it automatically turns on.
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Blake_ASUS
Community Legend II

‎11-08-2021 05:33 PM

Hello DCL,
Please kindly send the device and the adapter to our service center for further examination.
Thank you.
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