Unable to remove/eject external SSD hard disk from TS4 ports.

[FongPoui]

System: Windows 11
Battery or AC: UX8402ZE
Model:
Frequency of occurrence: Always at the first connection after opening
Reset OS:
Screenshot or video:
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Detailed description：I cannot remove or eject any external SSD harddisks connected to the both TS4 ports. The warning message is

[Falcon_ASUS]

FongPoui

https://www.youtube.com/watch?v=GIp7WAche5A

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@FongPoui
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

FongPoui

https://www.youtube.com/watch?v=GIp7WAche5A

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@FongPoui
Tested by the technical unit, using the same laptop and methods, we have not encountered the same phenomenon as you. The situation you have encountered should be that there is still data accessing the external SSD in the background. The most common reasons for this problem are as follows.
1.You have accidently created a shortcut of a folder or file in the USB device and placed it on your desktop or documents folder.
2.A file or files that belongs to the USB device is open
3.A process or an executable is running from the USB device
4.Windows Security or Antivirus software might be scanning the USB device
5.A malware in your system is accessing the USB device.
6.A malware in the USB device currently running and active in the background
I would recommend that you try rebooting to see if the problem improves.
Sorry for any inconvenience it may be caused. 

[ASUS_Bot]

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