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ASUS ZenBook Pro problem connecting via USB C port to external monitor

targe
Star I

Hello, I am using the ASUS ZenBook Pro for years without problems, using also external monitor via HDMI cable. Now I am trying to connect second external monitor with HDMI/RGB/DVI input via USB-C and I also bought a USBC to HDMI cable that says it is able to support up to 4k 60hz. However, when I connected using the USBC, the monitor is detected by WIN10 correctly as 2nd external monitor but monitor is mostly black with occasionally flickering with extended Windows background on it. Restarting Windows many times, detecting monitor, on/off monitor, update all Asus drivers... The same HDMI cable also work fine via nearby HDMI port to the 1st external monitor,

I tried using the USBC to HDMI cable on my mac which has a thunderbolt as it works and display works fine, so I don't think it is the cable's fault. Does the ASUS ZenBook Pro not support external display via USB C or something?

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@targe 
May I know the full model of the laptop you are using?
[Windows 11/10] How to check the model name and BIOS version
Thank you.