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Flickering lines on main display

mykolaandr
Star II

Hi, I have flickering lines on Asus Zenbook Pro Duo UX582 SN:N8N0CV11P****** with Windows 11 on board.
Sorry, I can't attach information about drivers and BIOS since the laptop is in service repair center now but looks like they can't solve this issue. When I had this issue first time I sent the laptop to the Asus Repair Center and they replaced the LCD but I noticed the same issue once I got the laptop and sent the laptop again to them but they say they can't reproduce the issue. Please see attached video

9 REPLIES 9

Thank you for information, I appreciate it. Actually I have already tried to update graphic drivers using MyAsus  but it always was failing, I do not remember exact error but it was something related to compatibility with Windows 11(what is strange because this laptop had Windows 11 on board what I bought it)

I got the laptop from Asus Service Center with a note(it was their second attempt to fix the issue with display): fixed by solving issue with drivers, but now(after "fixing" the laptop by Asus Repair Center I have simply brick, even the second display stoped to work after their "repairing"

https://tinyurl.com/4km3bw9c
https://tinyurl.com/yc3bc5t6
https://tinyurl.com/2s4z7khr

@Falcon_ASUS what could you tell about such experience, currently I made a warning to 
media@asus.com,
sales@asus-polska.pl,
prasa@asus-polska.pl

that I accept only decision about refunding, in case of declining my request I will be forced to share my terrible experience of customer support on the Internet

potatosubwoofer
Rising Star II

@mykolaandr  If you find the answer to this please post it here because I have occasionally had this happen and was worried that it might be a GPU issue but in the case it is a driver issue it would put me at ease.

In my case, for the third time, the service center noted that the laptop cannot be repaired in an acceptable time

ZenBot
Community Manager
Community Manager
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