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Constant prompts to restart Windows to finish setting up devices

realstephenbair
Star III
System: UX581GV
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description:
There is an issue with the ScreenPadPlus driver/software at startup. After restarting and/or signing out and back in to Windows account, the problem will occur (it seems to happen about 33% of the time). It is related to the "HID-compliant pen" and "HID-compliant touch-screen" devices in Device Manager. I see event logs related to AsusLibra.exe that I think are related to the problem:

The application \Device\HarddiskVolume3\Program Files\WindowsApps\B9ECED6F.ScreenPadMaster_2.1.13.0_x64__qmba6cd70vzyy\AsusLibra.exe with process id 6028 stopped the removal or ejection for the device HID\ELAN9009&Col06\5&8ebb0e5&0&0005.

Once the happens, you have to reboot Windows to make the notification go away.
7 REPLIES 7

realstephenbair
Star III
@Blake_ASUS , any chance this is on some sort of list of bugs to be fixed?

Blake_ASUS
Community Legend II
Hi Stephen,
I have been consulting more about it.
and will keep you updated.
Thank you.

Blake_ASUS
Community Legend II
Hi Stephen,
Please kindly help to record log for this issue.
Log tool has been sent to your through PM.
Thank you so much.