BIOS 320 Broke ASUS TUF Gaming A15 Display

[mar921045]

System: Windows 11 64-bit Home
Battery or AC: 180W
Model: ASUS TUF Gaming A15 FA506IU_TUF506IU
Frequency of occurrence: Constant
Reset OS: Yes
Screenshot or video: Provided Below
========================
Detailed description：
Please see this user's post with the identical issue: https://zentalk.asus.com/en/discussion/63149/asus-fa506iu-144hz-display-not-working-after-bios-320-u...

I am experiencing identical issues with my ASUS TUF Gaming A15 FA506IU with the exact same cause, BIOS update 320, which has made my device borderline unusable. I have found the identical solutions this user found apply temporary solutions, such as the laptop display only working when connected to an external display, and only when setting the refresh rate to 60Hz rather than 144Hz.
I was n the picture attached, you can see that without attaching any external monitor, the display only has the top few rows of pixels displaying, and it isn't necessarily the actual displayed picture (it might just be white pixels).looking to submit this to the support portal provided by ASUS, however the device is out of warranty now, and they won't let me submit it without incurring a diagnosis fee. I find it ridiculous that I would be charged for an issue that was caused by the BIOS provided by ASUS (effectively planned/triggered obsolescence).
Any advice you all can provide me regarding who to contact for this would be greatly appreciated- again, I'm not the only one experiencing this problem due to BIOS update 320, and nothing seems to be resolving it. It would've been better for ASUS to not ship BIOS 320, as my laptop would at least be operable.
Thanks in advance!

[Falcon_ASUS]

mar921045

1. System: Windows 11 64-bit Home
2. Battery or AC: 180W
3. Model: ASUS TUF Gaming A15 FA506IU_TUF506IU
4. Frequency of occurrence: Constant
5. Reset OS: Yes
6. Screenshot or video: Provided Below

========================

Detailed description：

Please see this user's post with the identical issue: https://zentalk.asus.com/en/discussion/63149/asus-fa506iu-144hz-display-not-working-after-bios-320-u...

I am experiencing identical issues with my ASUS TUF Gaming A15 FA506IU with the exact same cause, BIOS update 320, which has made my device borderline unusable. I have found the identical solutions this user found apply temporary solutions, such as the laptop display only working when connected to an external display, and only when setting the refresh rate to 60Hz rather than 144Hz.

I was n the picture attached, you can see that without attaching any external monitor, the display only has the top few rows of pixels displaying, and it isn't necessarily the actual displayed picture (it might just be white pixels).looking to submit this to the support portal provided by ASUS, however the device is out of warranty now, and they won't let me submit it without incurring a diagnosis fee. I find it ridiculous that I would be charged for an issue that was caused by the BIOS provided by ASUS (effectively planned/triggered obsolescence).

Any advice you all can provide me regarding who to contact for this would be greatly appreciated- again, I'm not the only one experiencing this problem due to BIOS update 320, and nothing seems to be resolving it. It would've been better for ASUS to not ship BIOS 320, as my laptop would at least be operable.

Thanks in advance!

BIOS 320 Broke ASUS TUF Gaming A15 Display

@mar921045
When we received the feedback from this user, we have tested it, but the problem did not occur, 144hz can be used normally. If there is a problem with the screen not displaying properly, I might still suggest you send it in for repairs.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

[ben65]

How many PC can have same hardware issue at same time?
I have same symptoms on my ASUS TUF A15 as described by mar921045:
Processor: AMD Ryzen 9 4900HS 3.3 GHz
RAM: DRAM DDR4 3200, 16 GB (8+8)
GPU: GeForce GTX 1660 Ti, 6GB GDDR6
Only way to start it is using external display.
Please review/reconsider your response to mar921045!

[Falcon_ASUS]

ben65

How many PC can have same hardware issue at same time?

I have same symptoms on my ASUS TUF A15 as described by mar921045:

Processor: AMD Ryzen 9 4900HS 3.3 GHz

RAM: DRAM DDR4 3200, 16 GB (8+8)

GPU: GeForce GTX 1660 Ti, 6GB GDDR6

Only way to start it is using external display.

Please review/reconsider your response to mar921045!

View post

@ben65
Since we were unable to reproduce the same issue, if your laptop does not display properly,  please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused. 

[ben65]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/233953#Comment_233953

@ben65

Since we were unable to reproduce the same issue, if your laptop does not display properly,  please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused. 

View post

@Falcon_ASUS I am also working in support office. It is not because problem can not be reproduced that it is not real. Fortunately I sent my ASUS TUF to repair one day before warranty expires. I hope that it will help to progress on subject.