Vivobook Pro 16X OLED (N7600, 11th Gen Intel) Audio / Video Crash

[auraorteg]

System: Vivobook Pro 16X
Battery or AC: AC or Battery
Model: N7600PCB
Frequency of occurrence: every 10 - 15 min working
Reset OS: yes
Screenshot or video: yes
========================
Detailed description：pc sound/video crashes



OS Windows 11 Home 64 10.0.22000
firmware X7600PCB.202

[Falcon_ASUS]

auraorteg

1. System: Vivobook Pro 16X
2. Battery or AC: AC or Battery
3. Model: N7600PCB
4. Frequency of occurrence: every 10 - 15 min working
5. Reset OS: yes
6. Screenshot or video: yes

========================

Detailed description：pc sound/video crashes

https://us.v-cdn.net/6031231/uploads/OS98O0Y5XXHY/whatsapp-video-2022-07-24-at-12-44-38-pm.mp4

OS Windows 11 Home 64 10.0.22000

firmware X7600PCB.202

Vivobook Pro 16X OLED (N7600, 11th Gen Intel) Audio / Video Crash

@auraorteg
Please refer to the following FAQ for troubleshooting.
[Notebook/AIO] Troubleshooting - Main (Internal) Display problem | Official Support | ASUS GlobalIf the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

[auraorteg]

This is the app that crashed my laptop... The "Asus Splendid"
Does anyone knows any update or something about this app?

[Falcon_ASUS]

auraorteg

This is the app that crashed my laptop... The "Asus Splendid"

Does anyone knows any update or something about this app?

View post

@auraorteg
Could you please provide me your current version of MyASUS and Splendid?
Sorry for any inconvenience it may be caused. 

[ASUS_Bot]

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.