Vivobook Pro 16X OLED (N7600, 11th Gen Intel) Audio / Video Crash

auraorteg

1. System: Vivobook Pro 16X
2. Battery or AC: AC or Battery
3. Model: N7600PCB
4. Frequency of occurrence: every 10 - 15 min working
5. Reset OS: yes
6. Screenshot or video: yes

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Detailed description：pc sound/video crashes

WhatsApp Video 2022-07-24 at 12.44.38 PM.mp4

OS Windows 11 Home 64 10.0.22000

firmware X7600PCB.202

Falcon_ASUS

https://zentalk.asus.com/en/discussion/62297/vivobook-pro-16x-oled-n7600-11th-gen-intel-audio-video-crash

@auraorteg

Please refer to the following FAQ for troubleshooting.

https://www.asus.com/support/FAQ/1015072/

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

auraorteg

This is the app that crashed my laptop... The "Asus Splendid"

Does anyone knows any update or something about this app?

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/220442#Comment_220442

@auraorteg

Could you please provide me your current version of MyASUS and Splendid?

Sorry for any inconvenience it may be caused.