Vivobook Pro 14" Oled flickering or PWM

[elice82]

November 2021 brought a Vivobook 14" pro oled i5 K3400 in closed box.
I installed Linux on it, worked flawless.

I was restless behind the laptop. I developed headace and getting naucia sitting behind it.
Didn't know what it was. After 1 year of searching I think it is PWM. 
Setting the brightness on 100% isn't possible... too bright.

Contacting the local store Levix and Asus support resulting in it is my problem not theirs.
Searching online, resulting in more problems with the display.

You put something in the market but you're not responseble for it.

I'm stuck with this laptop that I can't use because I get sick from it.
And selling it now for 40% of it lost of it cost.

I'm very dissaponted at the local store and Asus.

I guess there won't be a next time... And my advice to people won't be Asus.
A disappointed customer.

Does somebody have an idea how to solve it?

[Falcon_ASUS]

@elice82 
Everyone feels differently.

Since we cannot confirm the actual situation you encountered, we would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Sorry for any inconvenience it may be caused.

[elice82]

Went back to store. 
They said the stutting in scrolling cause the effect of the flickering. It's a Windows issue. But then it is not because
this happens in all Windows computers.
But only the 15 inch models had this problem not yours those went back... for repair.

So if they send it back it will cost them €80 because there is nothing wrong.
I'm so done up with this laptop and company Levix who doesn't want to give warrenty.

It's my problem. €1100 down the drain. Thank you Asus and Levix Oss / Geffen / Uden. What a experience!

[D_IMAN]

@elice82 @Falcon_ASUS 

As I said, the problem is in the software! Specifically, in ASUS System Control Interface v3

A couple of days ago ASUS System Control Interface v3 was updated to version V3.1.12.0 and PWM is almost gone!

At the moment, I do not feel any discomfort in my eyes / head when using a laptop!

[ZenBot]

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