Very sick M515UA

[k0gu]

System: Win 10 64
Battery or AC: AC
Model: M515UA
Frequency of occurrence: always
Reset OS:
Screenshot or video:
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Detailed description：Hope I'm in the right group. My M515UA-EB72 has no display on the screen, keyboard and pad does not work. HDMI video is OK and a USB keyboard/mouse work OK. There is no post screen on the HDMI unfortunately. If I try and do much of anything in the troubleshoot section it hangs up and I have to disconnect power, hold the power button down for 20 seconds and then it eventuality comes up at the Win 10 login window.
It happened the first time a few days after I upgraded to Windows 11. I went back to Win 10 and all was OK but now the problem is also on Win 10. HELP please...

Jay

[RAJU_MSC_MATHEM]

k0gu

https://zentalk.asus.com/en/discussion/comment/217250#Comment_217250

method 1

The 8GB of RAM seems to be soldered to the board. The DIMM socket is empty. I put a 4GB card in the socket and it expanded the memory to 12GB but didn't fix the problem.

method 2

I can not do any of these things. I can not get into the BIOS. I can not get into safemode. The is no POST screen on the HDMI output. Anytime I do anything that will affect the settings with a restart I end up back at the windows login screen and I had to do a hard reset (hold down Power button) to get there. Whatever setting was suppose to change with the Restart does not happen. Anything I try to do from Settings > Update and Security > Recovery does not take place as the laptop does not Restart in the proper way.

Guess I will try ASUS but it looks pretty bleak.

View post

Press escape key after power on laptop, then press enter setup.
It goes in to bios.

[Falcon_ASUS]

k0gu

https://zentalk.asus.com/en/discussion/comment/217250#Comment_217250

method 1

The 8GB of RAM seems to be soldered to the board. The DIMM socket is empty. I put a 4GB card in the socket and it expanded the memory to 12GB but didn't fix the problem.

method 2

I can not do any of these things. I can not get into the BIOS. I can not get into safemode. The is no POST screen on the HDMI output. Anytime I do anything that will affect the settings with a restart I end up back at the windows login screen and I had to do a hard reset (hold down Power button) to get there. Whatever setting was suppose to change with the Restart does not happen. Anything I try to do from Settings > Update and Security > Recovery does not take place as the laptop does not Restart in the proper way.

Guess I will try ASUS but it looks pretty bleak.

View post

@k0gu
Based on your description, if your problem occurs in both Win10 and Win11 systems, I have to suspect that the motherboard of your laptop may be faulty.
I would suggest you bring back your laptop to our service center. The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

[k0gu]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/217288#Comment_217288

Press escape key after power on laptop, then press enter setup.

It goes in to bios.

View post

Thanks but my laptop is way to sick to do any of the things you ask. I can not get into BIOS anyway I try. What you suggest above does not work. The is no POST screen and no way to break into BIOS.
I did manage to successfully flash the BIOS up one Rev with a windows BIOS flash program. But that didn't help.

[k0gu]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/217288#Comment_217288

@k0gu

Based on your description, if your problem occurs in both Win10 and Win11 systems, I have to suspect that the motherboard of your laptop may be faulty.

I would suggest you bring back your laptop to our service center. The following is the contact information: 

http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information: 

http://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused. 

View post

Yes after exhausting all options I now am fairly certain the laptop is very ill.
The ASUS web site says my warranty is " Valid until 2022-11-12". I have taken the bottom case off to have a look inside so I'll have to see if that voids my warranty. Thanks for the reply.
Jay

[ASUS_Bot]

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