Really Poor Sound on Vivobook K15 OLED (K513EA)

[Arjit]

System: Windows 11
Battery or AC: Both
Model: Vivobook K15 OLED (K513EA)
Frequency of occurrence: Always
Reset OS: No
Screenshot or video:
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Detailed description：i bought this new laptop and everything is good except the audio via headphone jack. it came with DTS sound processing app. when i use my headphone it sounds like the DTS app is somehow set to a club equalizer mode. this greatly affect the sound quality and if i change to movies or game mode the effect become worse. also if the video file is encoded with dolby atmos or dolby 5.1 then the whole audio quality gets worst. i have used dolby audio in other laptop and that was awesome but this dts laptop really sucks.
bass is not that much punchy as on my previous laptop with dolby audio. sourround effect sucks some time poor than a mobile phone with dirac audio only.
this laptop came with oled display to improve the video watching experience but for me it is ruining my experice cause i consider myself as a audiophile.

[Falcon_ASUS]

Arjit

https://zentalk.asus.com/en/discussion/comment/191258#Comment_191258

i can't post links here

but these are the names

1. hawakeye trailer
2. black adam trailer
3. house of the dragon trailer
4. batman trailer

and many more

driver version: 10.0.22000.1

btw i'm talking about sound from headphone jack and not from internal speakers

View post

@Arjit
Are the following videos?
https://www.youtube.com/watch?v=5VYb3B1ETlk
https://www.youtube.com/watch?v=PM2XZ3IpgxE
https://www.youtube.com/watch?v=fNwwt25mheo
https://www.youtube.com/watch?v=mqqft2x_Aa4
Please also provide me the current system version.
Thank you.

[Arjit]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/191434#Comment_191434

@Arjit

Are the following videos?

https://www.youtube.com/watch?v=5VYb3B1ETlk

https://www.youtube.com/watch?v=PM2XZ3IpgxE

https://www.youtube.com/watch?v=fNwwt25mheo

https://www.youtube.com/watch?v=mqqft2x_Aa4

Please also provide me the current system version.

Thank you.

View post

the problem is not related to few files or videos it's literally all videos and files

Edition Windows 11 Home Single Language
Version 21H2
OS build 22000.282
Experience Windows Feature Experience Pack 1000.22000.282.0

[Arjit]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/191434#Comment_191434

@Arjit

Are the following videos?

https://www.youtube.com/watch?v=5VYb3B1ETlk

https://www.youtube.com/watch?v=PM2XZ3IpgxE

https://www.youtube.com/watch?v=fNwwt25mheo

https://www.youtube.com/watch?v=mqqft2x_Aa4

Please also provide me the current system version.

Thank you.

View post

today i noticed if content mode is set to music in dts aap then turning on or off doesn't affect the sound which shouldn't be the case
the implementation of dts app is really poor. it would have been much better if they had given us Microsoft store version of dts app

[Falcon_ASUS]

Arjit

https://zentalk.asus.com/en/discussion/comment/191581#Comment_191581

today i noticed if content mode is set to music in dts aap then turning on or off doesn't affect the sound which shouldn't be the case

the implementation of dts app is really poor. it would have been much better if they had given us Microsoft store version of dts app

View post

@Arjit
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

Arjit

https://zentalk.asus.com/en/discussion/comment/191581#Comment_191581

today i noticed if content mode is set to music in dts aap then turning on or off doesn't affect the sound which shouldn't be the case

the implementation of dts app is really poor. it would have been much better if they had given us Microsoft store version of dts app

View post

@Arjit
I have sent you a PM, please provide your log information through the message, the R&D department will analyze your situation.