11-06-2023 09:38 PM
• Model no- Asus Vivobook 14X K3405ZF-LY541WS
• BIOS Vr- K3405ZF.306
• Serial No- R5N0CX010831195
• Frequency of occurrence- 100% (both on Battery & AC)
•Troubleshooting performed: Reset the PC twice using cloud recovery method & updated everything (windows update, drivers & all)
Problem discription:
The cold boot-up time (I am referring to time between the power button is pressed & screen lits up with Asus logo) is more than 15 seconds. This is the case since I bought it (3 weeks).
This doesn't seems normal because all other laptops have cold boot-up time of less than 5 seconds. Please advise where the problem is?
11-07-2023 04:57 PM
@guptapratyush43
May I ask what the BIOS version of your laptop is? Have you updated it to the latest version?
If you've confirmed a system restore, and the BIOS has been updated to the latest version, but the issue still persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.