11-07-2023 07:36 PM
My Asus VivoBook 15X M1503QA OLED fell from a table and the screen flex cable got damaged. I need to buy a new one to connect to a new Samsung display ATNA56YX03-0 OLED 15.6 inches Full HD 60Hz 30 pin I've just bought, since it got shattered.
I would like to know which cable I should buy for the aforementioned laptop. Please provide if possible the exact specifications so I can take it to a repair shop and solve this once and for all. I'm from Brazil, and since the laptop was bought in the U.S the warranty is not valid here. Thanks
Solved! Go to Solution.
11-12-2023 05:47 PM
@FernandoGP
Unfortunately, we are unable to sell individual parts for users to replace on their own.
In terms of our service policy, we can only suggest that you return the product to our service center for assistance from our personnel.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
11-08-2023 05:00 PM - edited 11-08-2023 05:01 PM
@FernandoGP
To avoid any misunderstanding, I'd like to confirm with you once more.
Are you looking to purchase individual components for self-replacement, or do you intend to connect an external monitor through your laptop's interface?
Regarding the sale of components, we do not offer individual parts for self-replacement to customers.
For external screen output, your laptop can be connected to an external monitor via HDMI.
Thank you.
11-09-2023 06:28 PM
I appreciate your quick reply.
I've been already using it with an external monitor since that's my only option.
I was indeed looking to purchase a screen flex cable for it, and I'm sad to know that you don't sell them. I don't see any other option besides this, since I live in Brazil and as I mentioned earlier the warranty only applies to the U.S.
Just to be clear that the self-replacement would occur via an Authorized Asus Service called Notecellcare: www.notecellcare.com.br
With all the above information presented, are you sure you can't create an exception and reconsider? If not, maybe redirecting me to somebody else who might be able to solve this issue. Otherwise I will be stuck with a laptop that can't be used on the top of my lap, which kind of defeat its purpose and greatly affects its portability.
Thank you in advance
11-12-2023 05:47 PM
@FernandoGP
Unfortunately, we are unable to sell individual parts for users to replace on their own.
In terms of our service policy, we can only suggest that you return the product to our service center for assistance from our personnel.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.